Eightfold AI · 1 week ago
Senior Customer Success Manager - Strategic
New York, NY
Full-time
Hybrid
Mid, Senior Level
$117K/yr - $185K/yr
5+ years expEightfold AI is a company dedicated to transforming employment through artificial intelligence. The Senior Customer Success Manager - Strategic will be responsible for guiding customers through their post-sales journey, ensuring they achieve their business outcomes and derive maximum value from the Eightfold Talent Intelligence Platform.
Artificial Intelligence (AI)Business IntelligenceHuman ResourcesInformation TechnologyRecruitingSaaS
Responsibilities
Evangelize Eightfold products with our customers and ensure customers maximize product value
Monitor product adoption & business outcomes; identify opportunities for improved usage & impact, and see those opportunities through with your customer
Unblock internal escalations by partnering with cross functional teams including product, engineering, product delivery, support, and sales
Build a deep understanding of your customer’s business and HR challenges; serve as a thought partner on strategy development and the role Eightfold can play
Build relationships and credibility with key contacts at all levels; proactively identify contact gaps and work cross-functionally to foster those new relationships
Stay abreast of Eightfold product releases, roadmap, and the broader HR Tech landscape
Influence Eightfold’s strategic direction by understanding customer’s business, challenges, desired outcomes, and requested product features
Drive customer satisfaction through impeccable execution & strategic value add, guaranteeing customer renewal
Qualification
Required
5+ years of experience in management consulting, functional HR talent acquisition/talent management/learning/etc., customer success, or account management
Ability to travel 10-15%
Preferred
8+ years of experience in management consulting, functional HR talent acquisition/talent management/learning/etc., customer success, or account management
Experience in AI/ML technologies in the HR space or working at a fast-growing technology/SaaS company
Excellent problem solving in complex, multi-stakeholder situations
Top-level data analysis and synthesis
Close attention to detail, basics of project management, and ability to keep multiple trains running at once
Strong verbal and written communication skills
Experience with public speaking, webinars, and conferences
Benefits
Family medical, vision, and dental coverage
401k plan
Stock options
Unlimited paid time off for all eligible employees
Company
Eightfold AI
Eightfold AI provides a complete AI platform for talent management to help companies find, recruit, and retain workers.
501-1000 employees
H1B Sponsorship
Eightfold AI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (23)
2024 (25)
2023 (7)
2022 (39)
2021 (21)
2020 (13)
Funding
Current Stage
Late StageTotal Funding
$396.75MKey Investors
SoftBank Vision FundGeneral Catalyst
2021-06-10Series E· $220M
2020-10-27Series D· $125M
2019-04-24Series C· $28M
Leadership Team
Ashutosh Garg
CEO & Co-Founder
Varun Kacholia
Co-Founder & CTO
Recent News
2025-12-15
2025-11-28
Lightspeed Venture Partners
2025-11-20
Company data provided by crunchbase