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Coalition for Responsible Community Development · 3 weeks ago

Program Manager Business Source Center

Los Angeles, CA

Full-time

Onsite

Mid, Senior Level

$70K/yr - $90K/yr

3+ years exp

Coalition for Responsible Community Development is seeking a Program Manager for their Business Source Center. The Program Manager will oversee daily operations, manage a team of Business Coaches, and ensure program goals and client needs are met through effective collaboration and strategic planning.

CommunitiesEducationNon ProfitReal Estate

Responsibilities

Collaborating with the Director and other members of the program team to implement and improve departmental needs

Develop and implement workplans and support the implementation of policies and procedures to ensure successful program delivery and contract performance

Proven experience supporting small businesses, including advising on business operations and navigating challenges

Demonstrated experience working with financial institutions to engage clients and connect them with lending options

Familiarity with loan application processes, financial documentation, and eligibility criteria for small business lending programs

Proven experience supporting small businesses, including advising on business operations and navigating challenges

Demonstrated experience working with financial institutions to engage clients and connect them with lending options

Familiarity with loan application processes, financial documentation, and eligibility criteria for small business lending programs

Support and coordinate strategic priorities and goals established in CRCD’s 5-year strategic plan

Collaborate with the marketing and communications team to share our program success and strategic marketing

Meeting quantitative program growth goals

Ensuring goals are met including customer satisfaction, safety, quality, and team member performance

Supervise and support Business Counselors and Specialists with a diverse array of talents and responsibilities

Directs and monitors Center staffing, including candidate selection, training, career development, performance assessment, workload planning, recognition, salary actions and disciplinary actions

Manage a small caseload of Microenterprises and Small Businesses (less than 20)

Train staff and interns to provide high-quality services and effective outreach

Identify needs and lead the development of new tools and materials (ie. business plan template, flyer design, etc.)

Work closely with CRCD’s Learning & Evaluation Team to monitor data integrity, track progress towards performance targets, and analyze data to inform program design and delivery

Promote a positive, collaborative work environment and culture of accountability

Ensure all clients paperwork and data collection is complete, timely, accurate, and current in agency records and electronic database

Ensure data entry and maintenance of program-required data systems are complete, timely, and accurate

Define, document, implement, and track program-specific policies, procedures, standards, and metrics

Develop and plan strategically for future programmatic and service needs and community partnerships

Uphold CRCD’s Mission/Vision and 5 Year Strategic Plan

Ensure all clients served have completed the client registration process and track all client sessions with detailed notes of services provided and advice given

Maintain detailed tracking of economic impact for businesses served

Client needs may require some evening or weekend appointments in person or by phone or e-mail or travel from the BSC location to a client’s business location in the region

Be available to attend community outreach and engagement events outside of traditional work schedules

Participate in CRCD staff events, planning events and retreats as needed

Uphold CRCD’s Mission/Vision and 5 Year Strategic Plan

Qualification

Business Services experienceSupervision experienceClient relationship managementMicrosoft Office proficiencyBilingual in English/SpanishNetworking skillsCommunication skillsAttention to detailTeam playerWork independently

Required

Bachelor's degree in a related field or 5 years of equivalent experience

3-5 years of Business Services work experience

Able to learn quickly and work effectively with a wide range of communities and with minimal supervision

Reliable, flexible team player who works well with minimal supervision, who has a good work ethic, and an ability to set and maintain personal boundaries

Demonstrated ability to work on multiple projects simultaneously and to meet deadlines

A high degree of personal and professional integrity: a strong role model for youth

Experience developing one-on-one relationships with youth of different backgrounds and abilities

Comfortable in a fast-paced, changing environment

Excellent interpersonal, listening, written and verbal communication skills

Exceptional attention to detail

An ability to network and build alliances

Willingness to travel to schools, businesses, and partner organizations in South Los Angeles and the LA region

Reliable transportation: valid driver's license, and car insurance as required by law, as appropriate

Must display professional and appropriate email etiquette

Must display the ability to facilitate small and large groups

Proficient in Microsoft Office (Excel, Word, Power Point)