Apply on Employer Site

Omnitrans · 7 hours ago

Customs Brokerage Specialist, Client Services

Blaine, WA

Full-time

Hybrid

Mid Level

$21.50/hr - $27/hr

3+ years exp

Omnitrans is an international logistics company that has been providing customs brokerage services for 45 years. They are seeking a Customs Brokerage Specialist in Client Services to be the official point of contact with clients, coordinating customs clearance of shipments entering the United States and ensuring compliance with documentation requirements.

AutomotiveLogisticsPublic TransportationSupply Chain ManagementTransportationTravel

Responsibilities

Maintain and develop first class client relations with the clients via phone and email regarding order shipments, discrepancies, billing, deliveries, etc

Open files for new shipments. (Complete proper forms, enter data in the system)

Monitor status of shipment arrival for timely coordination of clearance

Ensure that all documents required to release goods have been received

Communicate with customs officials, other government agencies, customers and internal departments

Review the content of documents to validate compliance

Contact clients to obtain and to confirm information related to these documents such as; descriptions of goods, address discrepancies, shipping manifests, commercial invoices etc

Communicate with customs and other government agencies to resolve shipment issues

Manage track and trace shipment status, via electronic monitoring and manual updates

Provide regulatory and operational guidance to customers on the US import process

Communicate with internal departments (accounting, technical, logistics, etc.) to coordinate shipment or client-specific needs

Assist and provide guidance to clients on job orders, billing, or operational questions

Propose suggestions to the Supervisor/ Manager to improve communication and workflow at all levels of the operation and with importers

Perform other general clerical duties as needed

Validate and ensure completeness of Client SOP’s for specific profile instructions

Perform other general clerical duties

Qualification

Customs clearance experienceCustomer service experienceProficient computer skillsAttention to detailCustomer relationship buildingOrganizational skillsTime management skillsSolid communication skillsInterpersonal skills

Required

Completion of vocational or technical degree

More than 3 year of experience in customer service experience in a customs brokerage or logistics environment

Strong attention to detail

Strong organizational and time management skills required, including the proven ability to work in a fast-paced environment with time-sensitive deadlines

Proficient computer skills required (MS Office) and can quickly learn the company software and specific programs

Solid communication and interpersonal skills

Ability to build strong customer relationships and delivering customer-centric solutions