Williams & Connolly LLP ยท 2 weeks ago
Hardware and Trial Services Technician
Washington, DC
Full-time
Hybrid
Mid Level
$95K/yr - $110K/yr
3+ years expWilliams & Connolly LLP is seeking an outgoing, service-oriented Hardware & Trial Services Technician to support and maintain the firm's technology and equipment. The role involves providing exceptional technical support to trial teams and managing in-house technology, including desktops and laptops, while ensuring optimal performance during trials.
Law Practice
Responsibilities
Travel to trial locations across the country and internationally as required
Ensure all necessary IT equipment and infrastructure are securely transported, set up and operational at trial sites
Provide exceptional technical support during trials, including troubleshooting and maintenance
Plan and execute the setup of IT infrastructure at trial or remote sites to provide an efficient, effective and secure working environment for trial teams(setup includes routers and switches, all hardware workstation equipment and access points)
Ensure proper break-down and packing of IT equipment post-trial
Proactively monitor technology systems during trials to identify potential issues
Diagnose and troubleshoot technology problems to minimize disruption to trial proceedings; and
Ensure optimal performance and availability of technology systems throughout trials
Support and maintain in-house technology, equipment and IT assets including the Firm's desktops, laptops and peripherals
Respond to incoming telephone calls, e-mails, support tickets, and in-person requests for technical assistance related to various types of hardware
Enter all support request into the Help Desk ticketing system and prioritizes, escalates, and monitors open request until resolved
Maintain, operate, install, configure, test, and troubleshoot various hardware/equipment including printers, scanners, audio-visual equipment, and other peripheral devices
Manage and updates all hardware assets in the asset inventory system
Analyze, diagnose, and resolve hardware problems to ensure optimal performance and availability; and
Research, evaluate and recommend new technology solutions and hardware platforms based on attorney work needs and the firm's business requirements
Qualification
Required
Exceptional customer service skills
Strong interpersonal and oral communication skills
Proven analytical and problem-solving abilities
Motivated and enjoys technology
Strong desire to provide excellent customer service
Ability to communicate professionally and provide desk side support
Knowledge of Windows 10
Basic network and computer troubleshooting skills
At least three years of hardware troubleshooting and general IT support experience
Physical ability to lift and carry equipment weighing up to 35 lbs
Ability to bend and kneel under desks and other areas when equipment installing occurs
Preferred
Experience with Windows 11
Experience working within an IDF closet to configure a switch to identify internet ports and uplink ports to dry vlan
Server administration experience
A+ certification
Net+ certification
Bachelor's Degree
Benefits
Competitive compensation and benefit packages
Company
Williams & Connolly LLP
Williams & Connolly is a company that offers civil litigation and counseling services..
501-1000 employees
H1B Sponsorship
Williams & Connolly LLP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (3)
2021 (2)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Lisa Blatt
Chair, Supreme Court and Appellate Practice
Recent News
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