Sallie Mae ยท 1 day ago
Dialer Administrator
Indianapolis, IN
Full-time
Hybrid
Mid Level
3+ years expSallie Mae is on a mission to support students in their education journey. The Dialer Administrator will collaborate with the Business Operations Team to ensure smooth operations and contribute to process improvements through data analysis and reporting.
Financial ServicesHigher Education
Responsibilities
Execute daily and scheduled dialer campaigns, ensuring accuracy and compliance with operational guidelines
Monitor campaign performance, analyzing KPIs and identifying opportunities to improve contact rates and efficiency
Provide detailed performance reports and recommendations to the Dialer Team Manager and leadership team
Partner with cross-functional teams to adjust campaigns in real time based on business needs
Assist in implementing new dialer initiatives, contributing to testing, documentation, and post launch review
Maintain accurate campaign documentation, including setup configurations and procedural updates
Identify potential operational risks or bottlenecks and promptly escalate to management
Support continuous improvement by suggesting enhancements to workflows, reporting, and automation opportunities
Qualification
Required
3 + years of experience working with the execution and monitoring of dialer campaigns
Proven ability to analyze campaign performance data and provide actionable insights
Strong problem-solving skills, with the ability to identify and troubleshoot operational issues
Excellent written and verbal communication skills for working with peers and cross-functional teams
Highly detail-oriented, with a strong focus on accuracy and quality in all work
Proficient in business software and tools, such as Microsoft Office Suite, data reporting tools, and productivity platforms
Working knowledge of industry-specific regulations and compliance requirements
Preferred
Bachelor's degree in business administration, Data Analytics, Operations Management, or a related field
Experience supporting dialer conversions or system migrations
Background in business operations, process improvement, or similar roles
Benefits
Competitive base salaries
Bonus incentives
Generous PTO, Floating Holidays and 12 Federal Holidays observed
Support for financial-well-being and retirement 401k with employer match
Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more
Employer paid short-term/long-term disability and basic life insurance
Flexible hybrid working arrangements.
Paid parental leave and adoption reimbursement programs
Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives
Tuition Reimbursement and Family Scholarship Programs
Career development and training opportunities
Company
Sallie Mae
Sallie Mae is an American corporation that originates, services, and collects student loans.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1983-09-30IPO
Leadership Team
Jonathan Witter
Chief Executive Officer
Munish Pahwa
EVP, Chief Risk Officer (CRO)
Recent News
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