Citizens Business Bank · 1 month ago
ACH Services Team Lead
Rancho Cucamonga, CA, US
Full-time
Onsite
Entry, Mid Level
$26.52/hr - $36.47/hr
2+ years expCitizens Business Bank is seeking an ACH Services Team Lead to oversee daily tasks within the ACH Department. This role is responsible for ensuring adherence to service levels, providing technical support, and contributing to process improvements and operational efficiency.
BankingFinancial Services
Responsibilities
Troubleshoots and resolve incidents affecting ACH processes through collaborations within the ACH team and internal departments
Ensures that all originated and received ACH files have been processed through applicable bank systems within established and expected timeframes
Offers technical and operational support to address customer and associate inquires or issues related to the ACH Department
Maintains accurate reporting of department information and provides documentation for certifications, audits, and reporting
Troubleshoots and remediates operational issues through partnerships with Client Services and/or Product Management teams
Performs workflow management functions as assigned by the ACH Supervisor. Manages time-sensitive workflows related to ACH processing
Completes assigned projects/tasks in accordance with procedures and established deadlines
Contributes to process improvements, operational efficiency efforts, and automation of department processes, including the implementation of new technologies
Assists in the creation, review, and certification of department procedures
Provides backup, training, and support for all ACH Department functions
Educates customers and/or bank associates on NACHA Rule requirements and addresses NACHA Rule violations promptly
Ensures outstanding differences in all general ledger and accounting entries are cleared within established timeframes
Complies with, and stays abreast of, all policies and procedures, federal and state laws applicable to the job
Provide, present, and promote the Citizens Experience to all external and internal customers
Other duties as assigned
Qualification
Required
Associate's degree (A. A.) or equivalent from two-year college or technical school; or 2 – 4 years' related experience and/or training; or equivalent combination of education and experience
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of organization
Ability to apply basic math concepts to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals using a PC or calculator
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Knowledge of PIQs, Q2 Online Banking, Navigator, Director, Word, Excel, Fedline Advantage, EDI, Data Warehouse
Ability to work well under pressure in a fast-paced environment
Ability to engage, guide and teach others
Strong attention to detail and organizational skills
Ability to prioritize and multi-task
Excellent customer service and verbal communication skills
Excellent written communication skills
Maintains ongoing ACH Training for continued and advanced knowledge of NACHA Rules and Changes
Develops and remains current with ACH rules through ongoing education and self-learning
Preferred
Certification as an AAP or NCP is beneficial but not required
Benefits
Annual bonus
Company
Citizens Business Bank
Citizens Business Bank is a banking company that offers financial services to customers.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1983-04-08IPO
Leadership Team
David Brager
Chief Executive Officer
Recent News
2026-01-22
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2026-01-20
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2026-01-20
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