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Understood.org · 3 days ago

Associate Director, Creative Operations Lead

New York, NY

Full-time

Hybrid

Senior Level, Lead/Staff, Director/Executive

$125K/yr - $140K/yr

7+ years exp

Understood.org is a nonprofit focused on shaping the world for individuals who learn and think differently. The Associate Director, Creative Operations Lead will streamline creative workflows, manage teams, and implement AI tools to enhance operational efficiency and support high-impact creative projects.

CommunitiesEducationInternet

Comp. & Benefits

No H1B

Responsibilities

Workflow Optimization: Streamlining our creative and production workflows by identifying inefficiencies and implementing new processes and AI-powered tools to enhance delivery and collaboration. You'll ensure our creative projects are always fully resourced, keeping them on time and within budget

Team Management: Leading and developing direct reports, providing guidance and managing their day-to-day workflow to ensure high-quality, on-time delivery of creative assets

AI Integration & Implementation: Building tools and systems that leverage AI to scale creative strategy and automate the delivery of content and creative guidance across different teams

Strategic Support: Providing hands-on support for high-impact creative projects, from brand-building initiatives to major campaigns. You'll help build project-based teams, utilizing freelance support as needed to deliver pitches, playbooks, and strategic materials that drive results

Resource & Vendor Management: Owning all aspects of our external creative vendor relationships and resources. You'll manage a bench of creative freelancers ensuring we can deploy talent effectively for creative campaigns and brand refresh sprints

Qualification

Creative operationsWorkflow optimizationAI integrationVendor managementCampaign developmentTeam managementProject managementCross-functional communicationCreative strategyCollaboration skills

Required

7+ years experience in creative operations, marketing operations, program management, or a related field

Proven experience in streamlining workflows and scaling creative or production operations across a business, including managing project intake queues and maintaining file organization systems

Direct experience with vendor and resource management, including contract negotiation and procurement

Experience in managing a creative team, including designers and copywriters

Strong understanding of campaign creative development, including collaboration and alignment with brand strategists, marketing leads and paid/earned/owned teams

A strong understanding of how AI tools can be applied to content and creative production processes

Exceptional cross-functional communication and collaboration skills