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hims & hers · 1 week ago

Quality Assurance Specialist

United States

Full-time

Remote

Mid Level

3+ years exp

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. The Quality Assurance Specialist supports the Quality team by building and maintaining data-driven quality performance systems, ensuring operations meet internal standards and regulatory requirements.

Health CareLifestyleMen'sWellnessWomen's

Responsibilities

Develop & Maintain Quality Metrics: Create, track, and report on key performance indicators (KPIs) related to quality system effectiveness, including CAPA cycle time, audit findings, deviation trends, and complaint resolution rates

Data Analysis & Reporting: Aggregate and analyze quality data from multiple systems to identify trends, process gaps, and improvement opportunities

Continuous Improvement: Partner with QA leadership and Operations to implement corrective and preventive actions (CAPAs) based on metric trends and root cause analysis

Regulatory Alignment: Ensure KPI programs are aligned with cGMP, BOF, and USP , , standards, supporting inspection readiness and ongoing compliance

Dashboard Management: Design and maintain dashboards and scorecards that visualize key quality metrics for leadership review and internal audits

Process Optimization: Work cross-functionally to standardize data collection, streamline reporting workflows, and automate metrics tracking where feasible

Audit & Inspection Support: Provide metric summaries and trend data to support internal, external, and regulatory audits

Training & Engagement: Support training initiatives to ensure teams understand quality KPIs, expectations, and improvement targets

Qualification

Quality Management SystemsCGMP complianceData AnalysisData VisualizationKPI ReportingExcelPower BITableauERP SoftwareQMS SoftwareAnalytical SkillsOrganizational SkillsProblem-Solving SkillsAttention to DetailCommunication SkillsPresentation Skills