Skywire Networks · 2 days ago
Senior VoIP Engineer
Brooklyn, NY
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expSkywire Networks/Xchange Telecom is one of the most active and fastest growing Internet and Network Service Providers in New York City. The Sr. VoIP Engineer is responsible for supporting Skywire’s VoIP and Wireless infrastructure, providing design, engineering, implementation, and end-user technical support for voice infrastructure projects.
InternetISPWireless
Responsibilities
Manage the end-to-end voice-infrastructure initiatives and delivery lifecycle – gather business requirements, create reliable voice system architectures, translate them into technical requirements/task, and drive network projects to completion
Provide Tier 4 technical support for enterprise customers, troubleshooting voice, video and data traffic
Support infrastructure projects: install and maintain VOIP equipment, monitor systems and alerts, and resolve problems to ensure system stability and overall health of the voice network
Ensure operational SLAs and departmental procedures are being met, day-to-day priorities are managed, expectations are clearly set with voice services customers and external partners
Accountable for responding to service tickets, supply detailed root-cause analyses, prepare outage reports, and deliver all levels of issue resolution support which may be required during off-hours, weekends, and holidays as needed
Interact with cross-functional teams (engineering, customer support, operations, product, etc.) to achieve optimal results on assigned tasks
Act as the primary VOIP engineering contact for external suppliers during equipment installation, product changes, feature qualifications, repairs or removals
Work with suppliers on VOIP network components and stay current on new products or features that could benefit customers
Utilize software and hardware diagnostic tools to identify, diagnose and repair complex system-performance issues
Maintain accurate network diagrams and configuration records for all voice and data devices
Stay abreast of VoIP security measures (e.g., STIR/SHAKEN, robocall mitigation) and apply them as needed
Manage least-cost routing (LCR), carrier rate decks, and voice traffic translations, ensuring timely LERG updates and deployments
Perform systems and applications performance characterization and trade-off studies through analysis and simulation
Qualification
Required
Bachelor's degree in information systems, Engineering, Computer Science, or related field, or comparable Military experience (Master's preferred)
Minimum of 8 years of experience supporting telecom VOIP infrastructure
Excellent analytical, troubleshooting, and problem-solving skills required with the ability to make recommendations based on findings and VOIP best practices
Must have experience managing complex SLAs in a multi-vendor environment
Strong team player collaborating across functional teams
Excellent communication and stakeholder management skills
Deep expertise with call agents and SBCs – Metaswitch, Permeta and Alianza a plus
Strong command of VoIP protocols: SIP, H.323, MGCP, RTP; solid understanding of voice codecs (G.711, G.729) and QoS
Hosted voice & SIP-trunking experience; hands-on work with access/edge Session Border Controllers
Legacy E9-1-1 and NG9-1-1 standards familiarity
Supplier platform experience: Avaya, Cisco, Oracle, BroadSoft, Microsoft UC suite, Polycom, Adtran IADs, PBXs/IP-PBXs
IP networking fundamentals – IPv4/IPv6 addressing (CIDR, VLSM), ARP, routing, VLANs (802.1q), TCP/IP, SFTP, DHCP, LAN/WAN, routers, switches, firewalls
Carrier-grade SIP solution design and deployment
VoIP security platforms and troubleshooting tools (e.g., STIR/SHAKEN, robocall mitigation)
Least-cost routing (LCR) & carrier rate-deck management experience
Cloud expertise – private, public or hybrid clouds (AWS desirable)
Scripting and test-automation skills (e.g., Python, Bash) highly preferred
Telecommunications industry background
Preferred
Experience with IT process automation
Understanding of industry trends and tools
Company
Skywire Networks
Skywire Networks is one of the largest fixed-wireless broadband providers in New York City.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$23MKey Investors
Metropolitan Partners
2017-09-12Series Unknown· $23M
Leadership Team
Laura W. Thomas
Chief Financial Officer
Michael DenBlaker
Vice President, Partner & Business Development
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