Flyght · 1 month ago
Partner Hero / Technical Support Level 1
Toledo, OH
Full-time
Hybrid
Entry Level
$43K/yr - $50K/yr
2+ years expFlyght provides unified technology to restaurants, retailers, hotels, and self-storage facilities across the United States and Canada. The Partner Hero plays a critical role in customer support, resolving technical issues and ensuring effective communication with clients to foster strong relationships and satisfaction.
Information TechnologyPoint of SaleTechnical Support
Responsibilities
The Partner Hero is responsible for promptly resolving customer’s technical issues and requests, while always taking a high-level approach to problem solving – crafting unique solutions or up-selling new Flyght products to create more customer value and help our clients flourish
Project works are streamlined and successfully completed within the time allotted
Customer communication occurs daily or has a finite 'next communication' date/time
Client communication is free from grammatical and spelling errors, and fully communicates issues and resolution steps in a clear, concise, and lay manner
Customer support requests are resolved in a timely manner
Hourly billing is kept up to date by the minute and verified each day
Timesheets are submitted weekly and are accurate and account for 90%+ of time spent at Flyght
Identifying and submitting to Unification Architect new opportunities for product sales to existing clients
Owning the service board maintenance, and ensuring that all tickets are in compliance with SLAs at all times
Identify and Communicate possible to Automation Engineer areas where automation could be created to reduce waste or increase efficiency
Attend team weekly meetings and update weekly KPI data
Qualification
Required
Must have a valid driver's license and automobile insurance
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
Proven ability to articulate workflow in methods customers can easily understand
Demonstrable experience in developing client-focused, differentiated and achievable solutions
Excellent listening, negotiation and presentation skills
Excellent verbal and written communications skills
Excellence in organization and detail
A bachelor's or associates degree; at least 2 years customer support experience; or equivalent combination of education and experience
Strong Organizational skills and efficient computer and network support skills are imperative
Ability to read, write, follow directions and possess exceptional listening skills
Ability to effectively present information and respond to questions from all levels within an organization
Strong interpersonal skills and a sensitivity to understand communication styles, customer needs and business issues
Ability to solve practical problems and deal with a selection of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form
Preferred
A+ or MSCE certifications will be given significantly higher consideration
Benefits
Full health
401k
Company
Flyght
Flyght is an IT company that provides audits, ROI deliveries, technical support, and POS platform solutions.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase