Canals · 4 weeks ago
Strategic Customer Success Manager
United States
Full-time
Remote
Senior Level
5+ years expCanals is a fully remote startup transforming the industrial supply chain with AI. The Strategic Customer Success Manager will partner with large customers to drive adoption and growth, serving as a trusted advisor and managing post-sale relationships.
Computer Software
Responsibilities
Own a portfolio of strategic and enterprise customer relationships, driving adoption, retention, and renewals
Serve as a trusted partner to senior executives and operations leaders, aligning our platform with their business objectives
Lead onboarding and enablement programs that ensure successful rollouts across large, distributed teams
Partner cross-functionally with Product, Engineering, and Solutions to prioritize features and resolve complex technical issues
Facilitate quarterly business reviews to highlight ROI, reinforce value, and uncover opportunities for expansion
Build and refine strategic account playbooks, processes, and success frameworks as we continue to scale
Champion a customer-first mindset across Canals, ensuring enterprise feedback shapes product direction
Qualification
Required
Typically, 5+ years in Customer Success, Account Management, or Implementation for a SaaS product
Proven experience managing strategic or enterprise-level accounts, with multiple stakeholders and complex workflows
Experience working in an early-stage or high-growth environment, contributing to systems and process formation
Demonstrated success owning renewals and driving long-term account retention
Exceptional communication and presentation skills — able to engage both executives and end users
Comfortable navigating ambiguity and driving clarity through structure, prioritization, and initiative
Strong business acumen and ability to connect technical capabilities to customer outcomes
Organized, proactive, and collaborative — you drive alignment across internal and external teams
Preferred
You've supported the launch of new products or features and helped define success metrics and feedback loops
You have experience working with non-technical customers in industrial, logistics, or supply-chain environments
You've partnered with C-level or VP stakeholders to shape digital transformation or automation initiatives
You're passionate about AI and operational efficiency in large-scale, complex businesses
Benefits
Remote-first, flexible work environment across North and South America.
Culture of ownership: moving fast while putting quality first
Company
Canals
Canals provides software that automates order entry, accounts payable, and purchasing workflows in distribution.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase