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KinderSystems · 1 month ago

Bilingual Documentation Specialist - remote anywhere in the US

United States

Full-time

Remote

New Grad, Entry Level

$22/hr - $25/hr

KinderSystems is the leading provider of subsidy management software-as-a-service (SaaS) solutions to state agencies and child care providers. They are seeking a Bilingual Documentation Specialist to create and manage internal documentation, focusing on training materials for employees and end users, while also engaging in collaboration and instructional design.

Child CareEnterprise SoftwareSaaSService IndustrySoftware

Responsibilities

Content Creation & Publishing: Write, edit, and review technical materials (online manuals, Zingtree, technical overviews, and videos). This includes ensuring all information is correct and thorough, and overseeing the layout and formatting for publication

Collaboration: Partner with project managers, developers, other staff to gather information, establish content strategies, and create and/or maintain documentation and training materials

Instructional Design: Develop or select training aids, including multimedia visual aids, and other learning materials

Internal Documentation Management: Organize and maintain internal documents and folders to ensure accessibility and up-to-date status

Technical Knowledge Acquisition: Gain in-depth knowledge of KinderSystems' products to accurately document new features and updates

Qualification

Bilingual communicationTechnical writingSaaS experienceMicrosoft OfficeTroubleshootingInstructional designMulti-authoring toolsChildcare industry experienceCritical thinkingInterpersonal skills

Required

Strong interpersonal, writing, and verbal communications skills

Experience working in a support center, preferably SaaS, where you are constantly multi-tasking and using multiple systems

Excellent critical thinking and troubleshooting skills, and the ability to continue to work the problem until you find a resolution

Experience with Microsoft Word, Outlook, and Excel is required

Ability to work well with others, manage resources wisely, and effectively communicate with individuals

Preferred

Bilingual, with a preference given to Spanish speaking candidates

Technical writing skills are preferred

Experience within the childcare industry, preferable experience within a subsidized childcare program

Experience with KinderSystems software is a huge plus!

Fluent Spanish speaking skills are a plus, but not required

Experience using multi-authoring tools like MadCap, Flare, Vimeo, WordPress, and ClipChamp is a plus!

Benefits

Comprehensive benefits package including health, vision, and dental insurance, starting the first of the month after start date

401(k) retirement plan, with company match

Paid company holidays and generous PTO

Company

KinderSystems

KinderSystems (www.KinderSystems.com) is the leading provider of subsidy management software-as-a-service (SaaS) solutions to state agencies, Head Start programs and child care providers.

Founded in 1993