Business Development Center Service Representative jobs in United States
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Capital Ford,Inc, Raleigh, NC ยท 3 weeks ago

Business Development Center Service Representative

positionRaleigh, NC
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Capital Ford of Raleigh is seeking a proactive and customer-focused Business Development Center (BDC) Service Representative to join our team. The role involves managing service-related inquiries, scheduling appointments, and ensuring a positive customer experience. The ideal candidate will have excellent communication skills and a commitment to delivering high-quality service.

AutomotiveTransportation

Responsibilities

Respond promptly to incoming service-related inquiries via phone, email, or online channels
Gather information from customers regarding service needs and concerns
Coordinate with service advisors and technicians to optimize appointment availability
Schedule service appointments for customers based on their preferred date and time
Conduct follow-up calls or communications to confirm and remind customers of scheduled service appointments
Follow established BDC processes and guidelines for managing service inquiries
Other duties assigned

Qualification

Customer service experienceCRM systems proficiencyVerbal communication skillsWritten communication skillsEthical conductProblem-solving skillsOrganizational abilitiesIntegrity

Required

Experience in customer service or a related field is a plus
Previous experience in customer service, preferably in an automotive service or BDC environment
Familiarity with service-related processes and procedures
Excellent verbal and written communication skills
Effective problem-solving skills to address customer concerns and inquiries
Proficient in using CRM systems and other service-related software
Ability to find solutions that meet customer needs
High level of integrity and ethical conduct in all customer interactions and service-related activities
Must pass pre-employment background screenings

Benefits

Health Insurance
PTO
401(K)

Company

Capital Ford,Inc, Raleigh, NC

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Capital Ford is consistently recognized as one of the very best automobile dealerships in the nation.
dateFounded in 1915
location
Raleigh, North Carolina, USA
people-size201-500 employees
web-link
https://www.mycapitalford.com

Funding

Current Stage
Growth Stage

Leadership Team

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Renee Pakkala, CPA
Chief Financial Officer
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Company data provided by crunchbase