Intuitive · 4 days ago
Senior Solutions Architect - ServiceNow
Sunnyvale, CA
Full-time
Onsite
Senior Level, Lead/Staff
$172K/yr - $248K/yr
15+ years expIntuitive is a global leader in robotic-assisted surgery and minimally invasive care, transforming how care is delivered for millions of patients worldwide. They are seeking a ServiceNow Solutions Architect to drive enterprise-wide architecture, strategy, and design for the ServiceNow platform, ensuring scalable and secure solutions while collaborating with various stakeholders.
Health CareManufacturingMedical Device
Responsibilities
Develop enterprise-wide architecture and solution roadmaps for ServiceNow across ITSM, ITOM, HRSD, SPM and other modules
Evaluate emerging technologies and industry trends; translate into organizational strategies, architecture principles, and actionable design patterns
Advise senior leaders and stakeholders on platform capabilities, architectural trade-offs, and best practices
Lead design of complex ServiceNow solutions, including scoped applications, workflows, automations, and integrations
Drive architecture across multiple domains and ensure alignment with enterprise goals, security, compliance, and governance
Lead proofs-of-concept, pilot programs, and feasibility studies for innovative platform capabilities
Ensure robust platform performance, maintainability, and scalability across environments
Design enterprise integrations with systems such as Workday, ERP, HRIS, cloud platforms, and other enterprise applications using REST/SOAP APIs, MID Server, ETL, and iPaaS solutions
Define data architecture, CMDB models, and service mapping strategies to support enterprise operational needs
Establish and enforce architectural standards, reference models, and development guidelines
Review, approve, and guide solution designs to ensure compliance with enterprise policies and security requirements
Maintain architectural artifacts, blueprints, and technical documentation for enterprise consumption
Provide mentorship and technical guidance to development teams, architects, and IT leaders
Collaborate with cross-functional teams, business owners, and product managers to ensure solution adoption and alignment
Influence enterprise decisions and foster a culture of innovation, architectural excellence, and best practices
Stay current on ServiceNow releases, capabilities, and industry best practices
Identify opportunities to optimize, automate, and innovate ServiceNow processes using AI, automation, and emerging platform features
Qualification
Required
15+ years of IT experience, with 7+ years in ServiceNow architecture or development
Deep expertise across multiple ServiceNow suites (ITSM, ITOM, HRSD, SPM) and scoped/custom applications
Proven experience in enterprise architecture, platform governance, and solution design
Expertise in ServiceNow integrations, including REST/SOAP APIs, MID Server, ETL, and iPaaS platforms
Strong knowledge of CMDB, Discovery, Service Mapping, security, and platform performance best practices
Excellent stakeholder management, communication, and influence skills at Director/VP levels
ServiceNow certifications: CSA, CAD required; CIS, CTA, or CMA highly preferred
Bachelor's degree required, Master's preferred
Experience in leading global, multi-domain ServiceNow initiatives
Experience with AI/automation capabilities within ServiceNow (GenAI, Predictive Intelligence, Now Assist)
Ability to drive business value through architectural thought leadership and platform innovation
Preferred
CIS, CTA, or CMA highly preferred
Master's preferred
Benefits
Market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity
Company
Intuitive
Intuitive designs and manufactures robotic-assisted surgical systems.
10001+ employees
H1B Sponsorship
Intuitive has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (339)
2024 (238)
2023 (181)
2022 (285)
2021 (145)
2020 (138)
Funding
Current Stage
Public CompanyTotal Funding
$5MKey Investors
St. Cloud Capital
2003-04-30Post Ipo Equity
2000-06-23IPO
1996-01-01Seed· $5M
Leadership Team
Craig Child
Sr. Vice President, Human Resources
Gillian Duncan
Senior Vice President, Professional Education & Program Services - Worldwide
Recent News
2025-12-11
2025-11-14
Company data provided by crunchbase