Bloomreach · 2 days ago
Senior Product Engagement Manager, Clarity
United States
Full-time
Remote
Mid, Senior Level
$130K/yr - $170K/yr
4+ years expBloomreach is building the world’s premier agentic platform for personalization, seeking a Senior Product Engagement Manager for Clarity. This role is critical in shaping the customer experience and guiding product direction during trials, requiring strong product thinking and structured experimentation skills.
Information TechnologyMarketing AutomationSoftwareWeb Development
Responsibilities
Help define and manage the Clarity trial program end-to-end, including POCs, pilots, onboarding, and early deployments
Run experimentation programs, including A/B tests and hypothesis-driven trials, to understand what drives activation and engagement
Analyze customer behavior, usage patterns, and performance data to identify insights and improvement opportunities
Act as a product owner for trial-related workflows, translating learnings into clear requirements, recommendations, and prioritized opportunities for Product and Engineering
Identify friction points - technical, experiential, or organizational - and coordinate cross-functional solutions
Build strong relationships with stakeholders at both new and existing customers across eCommerce, digital, IT, and product teams
Provide Sales with early value stories, proof points, and risk indicators emerging from trials
Contribute to building scalable playbooks, onboarding materials, and experimentation guidelines
Help establish trial metrics, health indicators, and early success criteria
Qualification
Required
4–6+ years of experience in Customer Success, Product Management, eCommerce, Operations, Growth, or similar roles
Proven experience designing and running A/B tests, experimentation programs, or structured discovery initiatives
Background working with SaaS, eCommerce, AI, or fast-moving startup environments
Demonstrated ability to operate effectively in ambiguous, evolving product landscapes, where processes and responsibilities shift
Experience collaborating with Product and Engineering teams to translate customer insights into clear requirements or solution proposals
Strong analytical skills with the ability to interpret usage data, identify patterns, and derive actionable insights
Comfortable leading customer-facing engagements across both new and existing accounts, particularly during early product adoption phases
Product-minded and curious, able to frame problems, define hypotheses, and contribute to product direction
Naturally collaborative and comfortable blurring traditional role boundaries to drive clarity and progress across teams
Proactive, resourceful, and able to create structure in environments where frameworks are still being defined
Strong communicator capable of building trust with customers and internal stakeholders across eCommerce, digital, IT, and product functions
Organized and reliable, with the ability to manage multiple trials, experiments, and cross-functional initiatives simultaneously
Analytical and outcome-oriented, motivated by measurable customer impact and continuous improvement
Benefits
Health care including medical, dental, and vision insurance
401k Plan with employer contribution
We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer.
We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company.
Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.
Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader.
Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.).
The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.
Subscription to Calm - sleep and meditation app.
We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter.
We facilitate sports, yoga, and meditation opportunities for each other.
Extended parental leave up to 26 calendar weeks for Primary Caregivers.
Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.
Everyone gets to participate in the company's success through the company performance bonus.
We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.
We reward & celebrate work anniversaries -- Bloomversaries!
Company
Bloomreach
Bloomreach is a developer of a cloud-based software that connects both customer and product data to personalize all customer touch-points.
501-1000 employees
H1B Sponsorship
Bloomreach has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (7)
2023 (9)
2022 (13)
2021 (8)
2020 (8)
Funding
Current Stage
Late StageTotal Funding
$452MKey Investors
JP Morgan ChaseGoldman Sachs Asset ManagementSixth Street
2022-10-04Debt Financing· $30M
2022-02-23Series F· $175M
2021-01-26Series E· $150M
Leadership Team
Raj De Datta
CEO and Co-Founder
Xun Wang
Chief Technology Officer
Recent News
Company data provided by crunchbase