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Boston Children's Hospital · 2 days ago

Epic Analyst II (OpTime)

Boston, MA

Full-time

Onsite

Mid Level

$79K/yr - $126K/yr

3+ years exp

Boston Children's Hospital is seeking an experienced Epic Analyst II to support assigned Epic applications and end users. The role involves resolving complex issues, engaging with end users to understand their needs, and participating in system enhancements and upgrades.

Health CareHospitalMedical

Responsibilities

Serves as a team resource with developing expertise in assigned operations, the supported Epic applications, and their relationships with other Epic products. Begins to specialize in a specific area of a broader process. Applies understanding of operations, Epic systems, and historical configurations to resolve moderately complex problems with potential downstream impacts. Solutions may involve data elements, rules, templates, and standard logic

Engages end users to understand business needs related to workflows, data, and system functionality. Clarifies and confirms request scope with stakeholders. Conducts operational and technical analysis to inform solution design

Participates in ticket analysis to troubleshoot issues and identify opportunities for enhancements, system modifications, or project work

Independently performs moderately complex Epic configuration in accordance with departmental standards. Modifies rules with multiple variables, templates, and properties, and applies straightforward custom logic as needed

Coordinates implementation of solutions impacting the supported application, vendors, end users, and technical teams. Researches and evaluates Epic and vendor functionality related to assigned applications

Participates in Epic upgrades by reviewing release notes, outlining required build and testing, updating test scripts, supporting testing activities, and assisting with go-live readiness. Performs routine system maintenance, including interface monitoring and standard industry updates

Communicates effectively with super users, operational leaders, and managers regarding supported applications and workflows. Explains moderately complex issues and contributes to solution recommendations

Obtains and incorporates feedback from super users and managers to improve system performance and user experience. May provide targeted training or knowledge sharing to end-user groups

Guides less experienced team members in build, testing, and basic troubleshooting activities

Participates in professional development activities, internal forums, and knowledge-sharing initiatives. May attend or present at external Epic-related forums