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USAJOBS · 3 weeks ago

Mission Support Specialist (Workforce Management)

Hodgdon, Maine, USA

Full-time

Hybrid

Entry, Mid Level

$50K/yr - $79K/yr

1+ years exp

USAJOBS is part of the U.S. Border Patrol under the Department of Homeland Security. The Mission Support Specialist (Workforce Management) will assist with a variety of administrative, management, and program planning activities related to workforce management.

ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency

No H1B

U.S. Citizen Only

Responsibilities

Processing personnel-related actions including promotions, reassignments, or changes in working conditions

Assisting supervisors with managing base pay, premium pay, overtime and leave administration

Researching and analyzing data to make recommendations and resolve problems including complaints, grievances and arbitrations

Preparing briefs, project papers, reports and memos involving personnel issues to foster understanding and acceptance of findings and recommendations

Identifying, evaluating and recommending appropriate human resource interventions to resolve complex interrelated human resources problems and issues

Qualification

Workforce ManagementData AnalysisReport PreparationAdministrative CoordinationProblem SolvingCustomer ServiceInterpersonal SkillsAttention to DetailTeamwork

Required

You must be a U.S. Citizen to apply for this position

Males born after 12/31/1959 must be registered with Selective Service

Primary U.S. residency for at least three of the last five years

All pre-employment processes will be conducted in English

You may be required to pass a background investigation

CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures

Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process

Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 12/23/2025

Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible

Experience: You qualify for the GS-07 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Coordinating administrative programs supporting workforce management (i.e. personnel, payroll, worker's compensation). Maintaining productivity standards and measures of performance. Preparing preliminary and finished reports and related documents

You qualify for the GS-09 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Coordinating and monitoring a variety of administrative projects related to workforce management and/or related areas (i.e. personnel, payroll, benefits, etc.). Identifying and recommending solutions to a wide range of problems relevant to workforce management. Analyzing data from a variety of sources to develop trends, patterns and estimates. Preparing preliminary and finished reports and related documents

Education Substitution GS-07: Graduate Education. Successful completion of one year of full-time graduate education from an accredited college or university may substitute for the experience required at this level. This education must demonstrate the knowledge, skills, and abilities necessary to do the work

Education Substitution GS-09: A Master's degree, two full years of graduate education, a J.D. or an LL.B. degree from an accredited college or university may substitute for experience required at this level

Combining Education and Experience: Combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements for the grade levels specified in the table, and may be computed by first determining the applicant's total qualifying experience as a percentage of the experience required for the grade level; then determining the applicant's education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentages must equal at least 100 percent to qualify an applicant for that grade level

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment

You must meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process

You must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment