Apply on Employer Site

PLACE · 3 weeks ago

Member Services Representative Part Time

Louisville, KY 40213

Full-time, Part-time

Hybrid

New Grad, Entry Level

$13/hr - $13/hr

PLACE is a rapidly growing fitness center chain, and they are seeking a Member Services Representative to create a positive member experience. The role involves providing exceptional customer service, handling front desk activities, and maintaining the cleanliness of the club.

Property ManagementPropTechReal EstateSoftware

Growth Opportunities

Responsibilities

Greet members, prospective members and guests, providing exceptional customer service

Handle all front desk related activities including:

Answer phones in a friendly manner and assist callers with a variety of questions

Check members into the system

New member sign-up

Take prospective members on tours

Facilitate needed updates to member’s accounts

Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed

Assist in maintaining the neatness and cleanliness of the club

Qualification

Customer serviceBasic computer proficiencyPassion for fitnessUpbeat attitudePunctualityDiplomacyListeningProblem solving

Required

Basic computer proficiency

A passion for fitness and health

Upbeat and positive attitude!

Punctuality and reliability is a must

Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations

Strong listener with the ability to empathize and problem solve

Demonstrate diplomacy in all interactions while using appropriate behavior and language

High School diploma/GED equivalent required

Must be 16 years of age or older