American Savings Bank · 1 month ago
EFT & Card Operations Specialist I
Honolulu, HI
Full-time
Onsite
New Grad, Entry Level
$18/hr - $25/hrAmerican Savings Bank is a financial institution that focuses on providing banking services. They are seeking an EFT & Card Operations Specialist I to monitor bank regulations, process EFT accounts, and ensure compliance with federal regulations.
BankingBitcoinFinancial Services
Responsibilities
Receives and processes applicable bank regulation documents (Reg. CC Hold Notice, Reg. E claim forms, etc.), accurately and in a timely manner
Communicates both verbally and in writing with customers, ASB employees and the general public
Researches, resolves and creates reports to ensure that the bank is in compliance with federal regulations
Escalates to department management potential problems, issues or trends
Processes EFT settlement accounts (ATM & debit cards).Handles ATM and debit card settlement functions by applying accounting/automated procedures and government/network regulations; prepares breakdown of all network settlements (multiple networks)
Performs dispute resolution and research for any claims made by non-ASB cardholders and any account discrepancy
Researches and resolves all account out-of-balance situations
Processes and prepares journal entries
Completes review of all Card Activity Reports and ensure all card orders and Service-Level Agreements are achieved. Reviews the reports pertaining to embossing and shipment, and track and report as needed
Works with the Branch/Department to make any corrections needed for card issues. Reports any issues identified as Suspicious for Card or EFT activity
Performs work at the assigned work location
May occasionally work more than 40 hours per week
Qualification
Required
Monitors specific Bank regulations including but not limited to Reg. CC and Reg. E
Produces and analyzes reports to maintain accuracy and completeness
Ensures that all EFT accounts (ATM & debit cards) are settled daily to minimize financial exposure and provide accurate financial reporting for the Bank
Receives and processes applicable bank regulation documents (Reg. CC Hold Notice, Reg. E claim forms, etc.), accurately and in a timely manner
Communicates both verbally and in writing with customers, ASB employees and the general public
Researches, resolves and creates reports to ensure that the bank is in compliance with federal regulations
Escalates to department management potential problems, issues or trends
Processes EFT settlement accounts (ATM & debit cards)
Handles ATM and debit card settlement functions by applying accounting/automated procedures and government/network regulations; prepares breakdown of all network settlements (multiple networks)
Performs dispute resolution and research for any claims made by non-ASB cardholders and any account discrepancy
Researches and resolves all account out-of-balance situations
Processes and prepares journal entries
Completes review of all Card Activity Reports and ensure all card orders and Service-Level Agreements are achieved
Reviews the reports pertaining to embossing and shipment, and track and report as needed
Works with the Branch/Department to make any corrections needed for card issues
Reports any issues identified as Suspicious for Card or EFT activity
Performs work at the assigned work location
May occasionally work more than 40 hours per week
Excellent analytical and critical thinking skills to make sound decisions and provide problem resolution
Proficient in the use of Microsoft Office applications (Word, Excel, Outlook)
Excellent verbal, written and interpersonal skills
Ability to provide excellent customer service internally and externally
Must be able to keep sensitive customer and bank information confidential and secure
Excellent organization skills and attention to detail
Demonstrated ability to work independently, effectively and efficiently to prioritize shifting critical deadlines and demands
Company
American Savings Bank
American Savings Bank provides Personal Banking, Home Loans, Commercial Banking, Loans.
Founded in 1925
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ann Teranishi
President & CEO
Tony Mizuno
Executive Vice President
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