Lead CCaaS Engineer - Genesys CX (Only W2) jobs in United States
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Saransh Inc ยท 4 weeks ago

Lead CCaaS Engineer - Genesys CX (Only W2)

positionWeehawken, NJ
timeContract
remoteOnsite
senioritySenior Level, Lead/Staff
date3+ years exp

Saransh Inc is seeking a Lead CCaaS Engineer specializing in Genesys CX solutions. The role involves designing and implementing Genesys Cloud CX solutions and leading migration projects from legacy platforms to cloud-based systems.

EmploymentInformation TechnologyStaffing Agency
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Responsibilities

Design and implement comprehensive Genesys Cloud CX solutions including advanced routing strategies, IVR flows, and multi-channel integrations
Lead end-to-end migration projects from legacy platforms like Avaya, Cisco, and Genesys Engage to Genesys Cloud CX
Develop sophisticated Architect flows for omnichannel interactions including voice, chat, email, and bot integrations
Create seamless integrations between Genesys Cloud CX and enterprise CRM systems using APIs, web services, and custom data actions
Collaborate with telephony teams to configure complex voice infrastructure including SIP trunks, BYOC implementations, and SBCs
Optimize contact center performance through data-driven analysis of call flows, routing logic, and reporting dashboards

Qualification

Genesys CCaaS developmentAPI DevelopmentOAuthGenesys ArchitectTelephony conceptsScripting (JavaScript/Python)Cross-functional collaboration

Required

Genesys CCaaS development experience
API Development
OAuth
3+ years of hands-on experience implementing and configuring Genesys Cloud CX in enterprise environments
Demonstrated success leading contact center migration projects from legacy platforms to cloud-based solutions
In-depth knowledge of Genesys Architect, routing strategies, outbound campaigns, digital channels, and workforce management
Strong understanding of telephony concepts including SIP, SBCs, trunking, codecs, and call flow architecture
Experience with API integrations, OAuth implementation, event notifications, and custom data actions
Ability to collaborate effectively with cross-functional teams in fast-paced migration projects

Preferred

Genesys Cloud CX certifications (Professional, Developer, Architect)
scripting experience (JavaScript/Python)

Company

Saransh Inc

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We provide recruitment, consulting and IT services for our clients, which focus on maximizing their revenue generation, enhancing business productivity and improving cost management.
dateFounded in 2008
location
Plainsboro, New Jersey, USA
people-size51-200 employees
web-link
https://saranshinc.com

Funding

Current Stage
Growth Stage

Leadership Team

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Sridhar Chimaladinne
FOUNDER & CEO
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Company data provided by crunchbase