Hyatt · 2 days ago
Service Now Engineer - Global Technology Support (Remote Opportunity)
United States
Full-time
Remote
Entry, Mid Level
$90K/yr - $110K/yr
2+ years expHyatt Hotels Corporation seeks an enthusiastic ServiceNow Engineer to join our ServiceNow team supporting Global Technology Support. In this role, you will be instrumental in continuing to make Hyatt a leading hospitality company by collaborating closely with various IT teams and enhancing the ServiceNow platform's capabilities.
HospitalityInformation TechnologyTravel
Responsibilities
Interact with internal customer team members to capture business requirements and translate them into appropriate technical solutions
Commit to the continuous improvement and learning of development and ServiceNow best practices, tools, and technology
Support and develop in Hyatt’s ITSM module and Services Operations Workspace (SOW)
Responsible for providing accurate and up to date documentation on current ITSM processes or Custom Applications, using understandable business language
Monitors health, usage, and overall compliance of the ServiceNow platform
Works directly with ServiceNow Architect- IT and ServiceNow Manager to align the ServiceNow application with IT organization strategy
Works with key Global Technology Support and IT Process Owners and leadership on priorities and being the main contact on many ITSM products
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities and qualifications may be required and/or assigned as necessary
Co-lead Global Technology Support weekly call for prioritization with ServiceNow team
Occasions to create and lead Hyatt engineered Citizen Developer program
Opportunities to participate in Hyatt’s Diversity & Inclusion activities
Qualification
Required
2-4+ years of work experience in ServiceNow
Ability to learn new technologies as they relate to the ongoing improvement of the ServiceNow platform
System analysis & design skills, technical writing skills
Critical thinking and a desire to provide user friendly and professional platform to Hyatt internal customers is required
Adaptable to change and able to work independently and as part of a team
Effectively manage multiple projects concurrently while maintaining a high level of attention to detail on each project
Strong communication skills (oral and written)
Ability to work with individuals across multiple functions
Ability to communicate with several senior leaders within the company
Preferred
Bachelor's degree in a related field however any combination of education, experience, and certification that demonstrates the candidate can be successful in the position is acceptable
Hands-on development experience with ServiceNow
Experience building ServiceNow solutions in non-IT contexts a plus
Strong working knowledge of ITIL practices (Incident, Problem, and Request Management)
Knowledge of ITL Frameworks and tools
Web development experience using HTML5, CSS, JavaScript, Angular or React, and related technologies preferred
Knowledge of web services (SOAP, REST or JSON)
Exposure to integrating ServiceNow with other applications or databases
Experience with ServiceNow's Service Portal, SOW Workspace, Agent Assist, Playbooks, and Knowledge Base
Experience in Virtual Agent and supporting branching
Exposure to Configurable Workspaces and UI Builder
An interest in leveraging new features / technologies is critical
Experience with Agile (or Scale Agile Framework) project management processes a plus
Ability to travel worldwide on as as-needed basis for meetings and conventions is required (up to 10% of total work hours)
Provide ServiceNow support on-call outside normal working hours during ServiceNow upgrades, major platform incidents or events
Benefits
Annual allotment of free hotel stays at Hyatt hotels globally
Flexible work schedule
Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
Paid Time Off, Medical, Dental, Vision, 401K with company match
Company
Hyatt
Hyatt is a global hospitality company with widely recognized, industry leading brands and a tradition of innovation.
10001+ employees
H1B Sponsorship
Hyatt has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (44)
2024 (22)
2023 (24)
2022 (40)
2021 (21)
2020 (16)
Funding
Current Stage
Public CompanyTotal Funding
$2.45B2025-11-17Post Ipo Debt· $400M
2025-03-17Post Ipo Debt· $500M
2024-11-18Post Ipo Debt· $150M
Leadership Team
Mark Hoplamazian
President & CEO
Peter Sears
SVP Operations- North America
Recent News
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