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Carson Group · 1 day ago

Brokerage Associate, Transition Operations

Omaha, NE

Full-time

Onsite

Entry Level

$52K/yr - $65K/yr

1+ years exp

Carson Group is a trusted provider of financial advice and services, dedicated to putting clients first. They are seeking a Brokerage Associate to support partner offices during transitions by assisting with operational tasks, ensuring accurate paperwork, and enhancing the onboarding experience for clients and advisors.

AdviceEducationFinancial ServicesMarketing

Responsibilities

Transition Coordination & Operational Support: Assist with operational tasks required during partner office transitions. Prepare paperwork to open and maintain client accounts to the specifications requested by advisors. Gather required data and create paperwork packages for transitioning offices. Follow established guidelines to meet goals and deliverables in alignment with management and stakeholder expectations

Client, Advisor & Custodian Interaction: Act as a liaison between onboarding offices, the custodian (Cetera), and Carson’s Brokerage Solutions Group to support a smooth transition experience. Conduct phone calls with custodians to research and resolve issues related to client accounts. Support multiple onboarding topics for new partner offices and provide exceptional service in every interaction

Training & Systems Support: Coordinate training for new partner offices on internal and external software, tools, and workflows. Create and monitor Salesforce reports to track onboarding progress. Monitor assigned transition office statistics on a daily basis and ensure all operational components remain on track

Process Accuracy & Continuous Improvement: Understand custodian product offerings, procedures, and forms to ensure accurate completion of transition requirements. Assist in developing processes and procedures that enhance accuracy, reduce defects, and streamline workflows. Help ensure project expectations are consistently met through collaboration with management and team members

Other Duties: Perform additional tasks, duties, and responsibilities as needed or assigned by leadership to support departmental and organizational objectives

Qualification

SalesforceBrokerage operationsFINRA licensesFinancial services experienceCetera knowledgeComputer literacyAttention to detailOrganizational skillsCommunication skillsProject management