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Diversified · 1 day ago

Senior ESS Field Support Technician - Milwaukee

Milwaukee, WI

Full-time

Onsite

Mid, Senior Level

3+ years exp

Diversified is a global organization that leverages technology to transform businesses. The Senior ESS Field Support Technician provides technical and operational support for Electronic Security systems across various environments, and acts as the liaison between clients and the Diversified team.

AdvertisingBroadcastingDigital MediaInformation Technology

No H1B

U.S. Citizen Only

Responsibilities

Exercising advanced technical skill level abilities to perform routine maintenance of advanced ESS related systems – including preventive maintenance, troubleshooting and break/fix repair of faulty systems and equipment

Act as the liaison between the on-site team and Diversified Service management

Oversight for planning and implementation of process improvement principles required to maintain ESS technologies in critical areas

Oversee repair and service of all equipment while planning and implementing improvements. Act as the technical escalation point for all ESS equipment and related issues

Work with the client team in the scheduling of meetings, and preparation of meeting room accommodations for trainers and end-users

Daily/weekly preventative maintenance scheduling and execution, with reporting to the client to ensure equipment and customized space functionality is optimized and ready for use

Identify defective or failed equipment and take ownership to resolution. Provide support for troubleshooting and maintenance of ESS systems. Provide problem identification, diagnosis and resolution of problems pertaining to medium to high complexity ESS systems

Interface with equipment manufacturers, developers, engineers, and project managers on the client’s behalf to provide resolutions for highly complex systems

Conduct safe and correct diagnosis of faults – including removal, repair, tests, implementation, and operation of all aspects of ESS technologies. Manage the daily activities of configuration and operation of ESS systems

Participate in and drive continuous improvement activities across ESS technologies and collaborate with client to improve/evolve technology solutions. Aid users in accessing, using, and diagnosing ESS systems

Track, update, and report on ESS ticket issues and support requests – showing progress as reported issues transfer from initial reporting date/time through final resolution date/time. Provide regular reporting of current and historical analytical data to meet measured client metrics

Interface with client executive and “C” level personnel in a highly professional manner

Ensure compliance with client HR and Labor regulations, benefits, PTO, safety rules, etc

Collaborate with local Service management concerning actions, including but not limited to end-user provided training

Assist with support of live events spaces and requirements, especially in relation to regular large meetings within an auditorium and/or other large venue spaces

Qualification

ESS system supportESS manufacturer certificationComputer networkingAutoCAD / VisioBasic wiring skillsClient facing skillsPhysical staminaProblem solving

Required

High School Diploma or equivalent

US Citizenship

Minimum 21 years of age, due to the position including a company furnished vehicle

Certification from some combination of ESS manufacturers (Lenel, Genetec, Gallagher, S2, Brivo, DMP, Bosch, Milestone, Eagle Eye, OpenPath, AVA)

3-5 years of experience in enterprise level Security System support

Competencies in AutoCAD / Visio adequate to read drawings

Basic wiring skills

General proficiency with computers and specialized software applications specific to the ESS industry

Knowledge and experience in computer networking configuration/troubleshooting

Must present well as client facing and working with high level executives within high pressure meeting situations

Must maintain a valid driver's license with clean driving record

Must be able to stand, kneel and/or crouch for long periods of time

Must be able to work in high places, as well as small, cramped places

Must be able to work in hot humid places, as well as cold places

Must be able to properly use hand/power tools, ladders, and subsequent safety equipment

Must be able to lift/maneuver up to 75 lbs., use hand tools, ladder, and have the physical ability to frequently: bend, kneel, stand, and walk for extended periods of time

Must pass a background screen and drug test

Preferred

Preference given to three (3) years of experience installing security systems (card access, CCTV, CATV and intrusion systems) per manufacturer requirements and engineered drawings