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Caterpillar Inc. · 2 days ago

Service Technology Consultant (Dealer Workstream)

Peoria, IL

Full-time

Onsite

Mid Level

$111K/yr - $166K/yr

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, committed to building a better, more sustainable world. As a Service Technology Consultant, you will lead dealer-facing workstreams for transformational NPI programs, ensuring accurate service quoting through effective UI/UX design and integration.

ConstructionMachinery ManufacturingManufacturingMechanical Engineering

No H1B

Responsibilities

Define end-to-end business requirements for an intuitive and cohesive dealer UI/UX and external integration (API) for service quoting – capturing roles, data needs, workflows, validations, and edge cases in alignment with industry tailored commercial offerings and priorities against targeted Gateway dates

Orchestrate UX design delivery by ensuring Figma flows, wireframes, and clickable prototypes are created, reviewed with dealers, and iterated to resolve gaps before build

Manage and refine the DevOps backlog: organize requirements into epics and features, link requirements to designs and test cases for full traceability; lead refinement sessions with product and engineering to break down work, resolve dependencies, with support of the business analyst

Validate build: Perform User Acceptance Testing (UAT) to confirm build meets required intent

Support Integrations: Bring together business and IT teams to ensure dealer system integration needs are understood, tested, and successful

Provide deep technical knowledge: Serve as the expert in dealer quoting practices, system integrations and use of developed technology as part of business flows. Document and shares user best practices

Qualification

API IntegrationUser Acceptance TestingUX DesignData AnalysisTechnical KnowledgeService ExcellenceConsultingRelationship ManagementCustomer FocusEffective CommunicationsProblem Solving

Required

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions

Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgement

Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner

Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers

Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges