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Friendship Place · 3 weeks ago

Employee Relations/Training Development Specialist - HR

Washington, DC

Full-time

Hybrid

Mid, Senior Level

$80K/yr - $85K/yr

7+ years exp

Friendship Place is a nonprofit organization focused on supporting individuals and communities. The Employee Relations/Training Development Specialist plays a key role in fostering a positive workplace culture by supporting employee relations practices and driving staff development initiatives.

CommunitiesHomeless ShelterSocial

Growth Opportunities

Responsibilities

Serve as a primary point of contact for employees seeking guidance or resolution on workplace issues, concerns, or conflicts

Conduct confidential investigations into employee complaints and grievances, ensuring timely, fair, and thorough outcomes

Applies sound judgment, neutrality, and problem-solving skills to resolve workplace issues constructively and collaboratively

Provide coaching and guidance to managers and employees on performance, conduct, policy interpretation, and disciplinary action

Partner with leadership to ensure a safe, inclusive, and respectful workplace aligned with organizational values and mission

Ensure compliance with all applicable federal, state, and local employment laws and nonprofit workplace regulations

Support the development, communication, and implementation of HR policies and procedures

Maintains strict discretion in handling employee and organizational information

Assist in reviewing and updating employee handbooks, procedures, and internal communications related to HR and workplace standards

Collaborate with HR leadership to develop and implement initiatives that promote employee engagement, recognition, and retention

Gather feedback through surveys, focus groups, and exit interviews to identify areas for organizational improvement

Coordinate staff development sessions and wellness initiatives to enhance morale and team cohesion

Oversee the planning, coordination, and implementation of staff training and professional development programs to enhance employee skills, performance, and career growth

Assess organizational training needs through collaboration with supervisors and leadership to identify skill gaps and development priorities

Coordinate internal and external training opportunities, including workshops, webinars, and certifications, ensuring alignment with organizational goals and compliance requirements

Track participation, evaluate training effectiveness, and recommend improvements to support continuous learning and professional advancement

Support supervisors in managing performance issues constructively and consistently

Partner on employee development plans and performance improvement strategies

Customizes and oversees the performance evaluation and management program, aligning it with development initiatives

Qualification

Employee RelationsTraining DevelopmentConflict ResolutionHuman ResourcesPolicy ComplianceLeadership ExperienceAnalytical SkillsEmotional AwarenessInterpersonal CommunicationOrganizational SkillsTime Management

Required

Bachelor's degree in Human Resources, Organizational Development, or related field; equivalent, relevant long-term experience in lieu of degree may be considered

7-9 years of progressive experience in employee relations, human resources, mediation, or a closely related field required

Minimum of 5 years of leadership experience is strongly preferred, including advising, coaching, or influencing leaders

Must have or be able to obtain a First Aid/CPR/AED certification that includes a hands-on skills testing module

Valid driver's license with proof of insurance required

Strong intra- and interpersonal communication skills, with the ability to express ideas clearly in both verbal and written form; skilled in respectful colleague and supervisor interactions, as well as accurate, professional, and timely documentation

Strong understanding of HR best practices and employment law

Ability to work effectively across diverse teams and build trust at all levels of the organization

Compassionate and trauma-informed approach to employee interactions

Strong organizational and analytical skills with attention to detail

Able to demonstrate professionalism across all levels of the organization at work and at any organization-sponsored event

Excellent time management, detail-oriented, organized, capable of maintaining confidentiality, and able to work independently with minimal supervision

Must be able to demonstrate active listening, emotional awareness, and the ability to adapt their communication style to different individuals and situations and to navigate difficult conversations with confidence, objectivity, and empathy

Strong commitment to the organization's mission, vision, and values

Preferred

Minimum of 5 years of leadership experience is strongly preferred, including advising, coaching, or influencing leaders

Experience in training development, career development, or leadership development preferred

Certification in Conflict Resolution, Mediation, Workplace Investigation, or a related discipline is a plus

Experience in conducting workplace investigations preferred

Experience in a mission-based or social services environment, particularly with programs serving unhoused populations or veterans, is strongly preferred