EMERGING BLUE ยท 1 week ago
Retail Training Manager
New Orleans, LA
Full-time
Onsite
Mid, Senior Level
$75K/yr - $85K/yr
5+ years expEMERGING BLUE is a high-growth, design-driven retail organization with a national presence. The Training Manager will be responsible for driving sales performance and operational excellence across retail locations through effective training, onboarding, coaching, and development initiatives.
ConsultingRecruitingStaffing Agency
Responsibilities
Design, redesign, and implement training programs aligned with sales goals, service expectations, selling behaviors, operational standards, leadership development, business acumen, coaching, and product knowledge
Facilitate education on optical standards, operational processes, storytelling techniques, and marketing or campaign initiatives
Deliver training through a combination of virtual sessions, in-person workshops, mobile retail activations, and stretch assignments
Develop and maintain a centralized training curriculum and video library covering: Product and optical excellence, Sales behaviors and conversion optimization, Systems and tools (e.g., ERP, LMS, POS), Hiring best practices and performance management
Lead and track all onboarding efforts to ensure new hires are fully certified within 90 days
Implement structured check-ins and assessments, including quizzes, role-play, and in-store observation, to validate readiness and skill mastery
Measure and evaluate training effectiveness using KPIs such as sales performance, conversion rate, customer satisfaction/NPS, and repeat business
Maintain and audit training trackers, LMS engagement, and store-level compliance
Continuously identify performance gaps and refine training content, tools, and delivery methods
Support store leaders in coaching, performance management, and career development using performance trackers, talent assessment tools, and reporting dashboards
Partner cross-functionally on product launch readiness, seasonal initiatives, and campaign execution
Support visual merchandising standards, inventory controls, and policy and procedure adherence through store walkthroughs and structured feedback loops
Qualification
Required
5+ years of experience in retail training, learning & development, or multi-unit store leadership
Demonstrated success building, scaling, and sustaining training programs across multiple locations
Strong facilitation, presentation, and coaching skills with a passion for developing people
Solid understanding of retail sales KPIs, store operations, and visual standards; experience in optical or specialty retail categories is a plus
Experience working with LMS platforms and content development tools
Excellent communication, organizational, and project management skills
Ability to travel up to 50%
Benefits
Medical, dental, and vision insurance options
Life insurance, AD&D, and supplemental voluntary benefits
Flexible Spending Account (FSA) and Health Savings Account (HSA) options
401(k) with investment options
Adoption assistance, Employee Assistance Program (EAP), and commuter benefits
Paid parental leave
Paid time off and paid holidays
Ongoing training and professional development opportunities, including an educational allowance
Quarterly cultural or wellness stipend
Employee product discounts or allowances
Company
EMERGING BLUE
Emerging Blue is a recruitment company.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase