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Zurich Insurance · 3 weeks ago

Claims Team Manager, General Liability (National Accounts)

Schaumburg, IL

Full-time

Hybrid

Senior Level

$98K/yr - $161K/yr

5+ years exp

Zurich North America is seeking a Team Manager – General Liability to join their talented Claims team. This role involves leading a team of Claims Professionals, ensuring operational efficiency, exceptional customer satisfaction, and fostering professional growth among team members.

Financial ServicesInsuranceProductivity Tools

Comp. & Benefits

No H1B

Responsibilities

Oversee the management of commercial general liability claims of moderate complexity by providing technical guidance, direction, and performance tracking

Build strong relationships with internal and external stakeholders, resolve quality concerns, and ensure high levels of service

Analyze claims trends, recommend process improvements, and uphold compliance with legal and regulatory standards

Manage a high-performing team by recruiting, developing, and retaining top talent, fostering a collaborative and supportive workplace culture

Monitor team resources, allocations, and expenditures to manage costs effectively

Provide coaching, feedback, and development opportunities to help your team reach their full potential

Partner with other business units to provide claims insights, assist with product development, and engage in customer and broker meetings

Qualification

Claims managementInsurance legal knowledgeLeadership experienceCustomer service skillsMicrosoft Office proficiencyAnalytical skillsNegotiation skillsTeam collaboration

Required

Juris Doctor with 5+ years of claims experience OR

Bachelor's Degree with 6+ years of claims experience OR

High School Diploma or Equivalent with 8+ years of claims experience AND

Strong customer service skills

Proficiency in Microsoft Office

Experience collaborating across teams

Knowledge of insurance legal statutes, claims handling, and regulatory environments

Ability to travel up to 20%

Preferred

Experience managing commercial general liability claims

Leadership experience in claims or operations

Strong negotiation and analytical skills

Benefits

Short-term incentive bonuses

Merit increases

Company

Zurich Insurance

Glassdoor4.2

Zurich Insurance Group (Zurich) is a leading global multi-line insurer founded more than 150 years ago, which has grown into a business serving more than 75 million customers in more than 200 countries and territories, while delivering industry-leading total shareholder returns.

Founded in 1872

Zürich, Zurich, CHE

10001+ employees