Centro (Ortnec) · 1 month ago
Merchant Success Team Trainee
United States
Full-time
Remote
New GradCentroBill is an information technology company that empowers global merchants to accept payments through various methods. They are seeking a Merchant Success Team Trainee to provide integration support, troubleshoot issues, and communicate with merchants to enhance their experience.
Information TechnologyMarketingSaaSWeb Development
Responsibilities
Provide dedicated payment processing integration support to all types of merchants
Understand API system architecture (at a high level)
Work with transaction logs (JSON/XML) and internal & external dashboards for transaction verification
Use troubleshooting techniques to identify the root causes of the merchant issues and resolve them
Communicate with merchants regarding their requests using different channels: email, Jira, TG, Slack, Teams
Investigate technical issues and promptly escalate concerns to the senior engineers if needed
Work together with other teams in order to mitigate vulnerabilities and resolve complex merchant’s requests
Qualification
Required
Recent graduate or last-year student of national universities
Excellent written and verbal communication skills, ability to express thoughts logically
Pattern recognition abilities and excellent memorizing skills
Fluency in English both spoken and written
Enthusiasm and passion for making our partners happy
Preferred
Basic programming skills in PHP or Python
Knowledge of different types of APIs, web protocols and services
Benefits
Comprehensive benefits package.
Comfortable office in Kyiv with Starlink and electric generator.
Flexible working hours and hybrid work options.
Access to the latest tools and technologies.
Opportunities for professional development and career advancement.
Company
Centro (Ortnec)
Centro team (Ortnec) is an international product development company.
Founded in 2011
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase