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Medica · 4 days ago

Operations Trainer

Hopkins, MN

Full-time

Hybrid

Mid Level

$51K/yr - $72K/yr

3+ years exp

Medica is a nonprofit health plan serving communities in Minnesota, Nebraska, Wisconsin, and Missouri. The Operations Trainer is responsible for performing technical and industry-specific training, conducting needs assessments, and developing curriculum to enhance the operations organization’s performance.

Health CareMedical

No H1B

Responsibilities

Responsible for training needs assessment and curriculum development for instructor led and/or e-learning, one-to-one training, test design, level three (behavior change) assessment and results reporting in accordance to quality standards and expectations of business partners throughout Medica

Perform technical, systems, transactional and industry specific training for the operations organization including analyzing business outcomes due to implementation of new products, systems, updates in process, and integration activities to discover gaps in knowledge that impact teams within Operations

Qualification

Healthcare product knowledgeVirtual training platformsCurriculum developmentContent writingTraining experienceMicrosoft SuiteCommunicationTeamworkAdaptability