Summit Fire & Security · 1 day ago
Service Coordinator (Alarm)
San Jose, CA
Full-time
Onsite
Entry Level
1+ years expSummit Fire & Security is a leading fire protection company dedicated to saving lives through their services. The Service Coordinator is responsible for managing office activities within the Service department, including scheduling service calls and ensuring customer satisfaction.
Public Safety
Responsibilities
Schedule service calls with customers
Coordinate the necessary equipment/materials accordingly
Schedule emergency service with customers
Create Technician schedules
Schedule all necessary subcontractors, lifts as required
Work with the Service Operations Manager to review reports and upload for customer access
Communicate system impairments and service requests to the appropriate Manager
Communicate with internal and external customers in a professional manner
Provide backup assistance on phones for the administrative assistance
Communicate with internal and external customers in a professional manner
Other duties as assigned
Qualification
Required
HS Diploma or equivalent required
1 years of professional computer skills
Efficient time management skills developed organizational skills and ability to prioritize initiatives and business goals
Demonstrated critical thinking skills
Collaborator and ability to work with all levels of employees
Strong diligence and accuracy
Must have the ability to effectively read, write and communicate in English with employees and customers
Strong interpersonal, written, and oral communication skills
Ability to operate a computer, use Microsoft Office required
Valid driver's license with acceptable driving record required
Must be able to comply with SFS's Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement
Up to 10% travel
Preferred
Associate degree preferred
1 year scheduling facility services experience, preferred
Experience with SalesForce preferred
Benefits
Paid Vacation and Holidays
Medical Insurance
Dental Insurance
Vision Insurance
401(k) Plan with Company Match
Flexible Spending Accounts
Long-Term Disability – Employer Paid
Short-Term Disability – Employer Paid
Additional Voluntary Ancillary Benefits such as Accident and Hospital Indemnity
Life Insurance for Team Members and Dependents
Employee Assistance Program
Employee Referral Program
Company
Summit Fire & Security
Summit Fire & Security provides fire protection,security and safety solutions.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jeffrey Cannon
Senior Vice President
Recent News
2025-08-27
capital-riesgo.es
2025-08-21
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