Clio · 2 days ago
Senior Design & Research Operations Specialist
United States
Full-time
Remote
Mid, Senior Level
CAD$126K/yr - CAD$171K/yr
5+ years expClio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. The Senior Design & Research Operations Specialist will help scale and mature the Design & Research practice at Clio by building an operational foundation that enables teams to work collaboratively and effectively.
Artificial Intelligence (AI)CRMLegalLegal TechSoftware
Responsibilities
Lead the operational foundation for Design & Research, managing tools, systems, and budgets that keep our teams focused on delivering exceptional work
Shape and maintain the rhythms and rituals that connect our teams within Design (design critiques, sprints, workshops, office hours, etc.) and within the organization (Product & Design All Hands, etc.) ensuring they’re consistent, purposeful, and well supported
Coordinate research operations by managing participant recruitment, scheduling, incentives, and insights management in partnership with Strategic Research and DI teams
Develop and maintain shared documentation and guidelines that strengthen collaboration between Design, Research, Product, and Engineering
Identify and implement process improvements that increase clarity, reduce friction, and enable faster, more informed decisions across the organization
Design and evolve onboarding programs that help new designers and researchers ramp quickly and feel connected to Clio’s mission, practices, and culture
Track and report on key operational metrics including team health, delivery velocity, and efficiency to inform leadership planning and resourcing decisions
Partner with Design & Research leadership to align on operational vision, priorities, and long-term goals that support the growth and maturity of the practice
Support the evaluation and rollout of new tools and vendors, ensuring we’re investing in the right infrastructure to scale design and research effectively
Contribute to building a collaborative, high-performing culture that values curiosity, transparency, and shared learning across teams
Qualification
Required
5+ years of experience in design, research, or product operations
Strong organizational, communication, and program-management skills
Comfort navigating ambiguity and bringing structure to complex systems
Proficiency with design and research tools (Figma, Miro, Maze, Pendo)
Experience maintaining process documentation and operational metrics
A pragmatic, collaborative approach to problem-solving and continuous improvement
Experience working in fast-paced, iterative product development environments
Deep understanding of good user experience, IA, and visual design
Demonstrate a keen interest in improving your craft by using AI
Benefits
Top-tier health benefits, dental, and vision insurance
Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office min. twice per week.
Flexible time off policy, with an encouraged 20 days off per year.
$2000 annual counseling benefit
RRSP matching and RESP contribution
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
Company
Clio
Clio provides cloud-based legal practice management software, helping law firms manage cases, billing, and client relationships.
1001-5000 employees
H1B Sponsorship
Clio has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Late StageTotal Funding
$2.14BKey Investors
New Enterprise AssociatesBessemer Venture PartnersActon Capital
2025-11-10Series G· $500M
2025-11-10Debt Financing· $350M
2024-07-23Series F· $900M
Leadership Team
Jack Newton
CEO and Founder
Jonathan Watson
Chief Technology Officer
Recent News
Calgary Herald
2026-01-08
Canada NewsWire
2025-12-16
Company data provided by crunchbase