Field Operations Specialist jobs in United States
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Parkade · 1 month ago

Field Operations Specialist

Parkade is on a mission to redefine parking with their innovative platform. They are seeking a Field Operations Specialist to patrol partner properties, ensuring compliance with parking rules by scanning license plates and reporting violations using a mobile app.

ParkingProperty ManagementPropTech

Responsibilities

Visit properties independently: You will visit each property in the portfolio roughly twice a week on a shifting schedule
Manage your schedule: Visits typically take 30 minutes to 2 hours depending on the property size. You will aim to visit during high-impact windows (typically 6:00am – 9:00am or 6:00pm – 11:00pm)
Conduct digital patrols: Using the Parkade mobile app, you will scan license plates in both assigned and unassigned zones to identify unauthorized vehicles
Report violations: You will capture photos of violations (plate, vehicle, and spot number) and submit them through the app for review by our remote Ops team
Execute enforcement actions: Once the Ops team reviews a report, they will instruct you on the next steps. This may include leaving a printed warning/penalty notice on the vehicle or calling a towing partner
Assist with towing documentation (when necessary): If a tow is authorized by our centralized team, we may ask you to remain on-site to sign for the tow truck or re-check the spot to see if the vehicle departed

Qualification

Mobile app proficiencyReliable transportationCustomer service skillsDependabilityIndependence

Required

You must own a vehicle and be willing to travel between locations in the Mountain View/San Jose area
You own an iOS or Android device with a cellular data plan and are comfortable using apps to follow detailed workflows (reserving your own spot, scanning plates, logging reports)
You will be working solo during non-business hours. We need someone we can trust to show up and do the job thoroughly without direct supervision
While the role is designed to be low-conflict, you must be comfortable handling tough customer service situations or interactions with the public if they occur during a patrol or tow

Company

Parkade

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Parkade helps modernize how parking works at multi-family buildings and offices.

Funding

Current Stage
Early Stage
Total Funding
$16.66M
2025-01-08Series Unknown· $10M
2022-06-09Seed· $6.66M

Leadership Team

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Ben Plowman
Co-Founder / CTO
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Company data provided by crunchbase