Parkade · 1 month ago
Field Operations Specialist
Parkade is on a mission to redefine parking with their innovative platform. They are seeking a Field Operations Specialist to patrol partner properties, ensuring compliance with parking rules by scanning license plates and reporting violations using a mobile app.
ParkingProperty ManagementPropTech
Responsibilities
Visit properties independently: You will visit each property in the portfolio roughly twice a week on a shifting schedule
Manage your schedule: Visits typically take 30 minutes to 2 hours depending on the property size. You will aim to visit during high-impact windows (typically 6:00am – 9:00am or 6:00pm – 11:00pm)
Conduct digital patrols: Using the Parkade mobile app, you will scan license plates in both assigned and unassigned zones to identify unauthorized vehicles
Report violations: You will capture photos of violations (plate, vehicle, and spot number) and submit them through the app for review by our remote Ops team
Execute enforcement actions: Once the Ops team reviews a report, they will instruct you on the next steps. This may include leaving a printed warning/penalty notice on the vehicle or calling a towing partner
Assist with towing documentation (when necessary): If a tow is authorized by our centralized team, we may ask you to remain on-site to sign for the tow truck or re-check the spot to see if the vehicle departed
Qualification
Required
You must own a vehicle and be willing to travel between locations in the Mountain View/San Jose area
You own an iOS or Android device with a cellular data plan and are comfortable using apps to follow detailed workflows (reserving your own spot, scanning plates, logging reports)
You will be working solo during non-business hours. We need someone we can trust to show up and do the job thoroughly without direct supervision
While the role is designed to be low-conflict, you must be comfortable handling tough customer service situations or interactions with the public if they occur during a patrol or tow