Junior Technical Support Representative jobs in United States
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Ninth Wave · 10 hours ago

Junior Technical Support Representative

positionNew York, NY
timeFull-time
remoteHybrid
seniorityEntry Level
date1+ years exp

Ninth Wave, Inc. is a permission-based SaaS platform that delivers secure data connectivity to financial institutions. They are seeking a Junior Technical Support Representative to support clients using Ninth Wave’s platform, handling client-facing interactions and ensuring efficient ticket management.

BankingBig DataFinancial ServicesSoftware
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H1B Sponsor Likelynote

Responsibilities

Reduce ticket routing delays by properly categorizing and escalating only technical issues that require L2/L3 intervention
Own knowledge base updates, ensuring frequently asked client questions are documented and reusable by the L1 team
Act as the voice of Ninth Wave, ensuring customers get quick, clear, and accurate responses
Assist in onboarding clients, providing API usage guidance before issues even arise
Escalation role: If an issue exceeds their technical scope (e.g., system errors or complex API debugging), they escalate to L2 (Implementation) with well-documented reproduction steps, making L2 investigation faster

Qualification

API understandingSaaS understandingCRM/ticketing toolsProblem-solving skillsCommunication skillsBasic knowledge of PFMBasic knowledge of ERPBasic knowledge of Treasury softwareCustomer-focused mindset

Required

1-2 years of experience in a similar role
Strong communication and problem-solving skills
Basic API and SaaS understanding
CRM/ticketing tools (Jira, Salesforce)
Ability to translate technical issues for non-technical users
Customer-focused mindset
Basic knowledge of PFM, ERP and Treasury software
This role is hybrid/in-office and requires regular presence at our NYC headquarters
Collaborate in-person with teams at our New York City office to drive initiatives

Company

Ninth Wave

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Ninth Wave empowers financial institutions, enabling secure data exchange in a holistic and scalable open finance ecosystem.
dateFounded in 2019
location
New York, New York, USA
people-size51-200 employees
web-link
https://ninth-wave.com/

H1B Sponsorship

Ninth Wave has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (1)

Funding

Current Stage
Growth Stage
Total Funding
unknown
Key Investors
Level Equity ManagementSARORAS Private Capital
2024-09-13Private Equity
2019-07-01Private Equity

Leadership Team

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Thomas Fast
Chief Financial Officer & Head of Corporate Development
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George Anderson
Founder
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Recent News

citybiz
85% of CFOs Would Switch Banks for a Direct Connection to Their ERP System, Ninth Wave Survey Finds
2025-09-25
Paypers
Narmi and Ninth Wave partner on Open Finance for banks
2025-09-15
citybiz
Narmi and Ninth Wave Partner to Deliver Open Finance Capabilities to Community Banks and Credit Unions
2025-09-12
Company data provided by crunchbase