South Port Square · 1 month ago
IT Administrative & Customer Experience Specialist
Des Moines, IA, United States
Full-time
Onsite
Entry, Mid Level
$57K/yr - $71K/yr
2+ years expSouth Port Square is a progressive organization focused on enhancing the lives of seniors. The IT Administrative & Customer Experience Specialist will support the CIO and departmental administration while driving customer experience improvements through user advocacy and process innovation.
Hospital & Health Care
Responsibilities
Provide comprehensive administrative support including calendar management, meeting coordination, employee onboarding, and organizing department events
Maintain departmental documentation, intranet presence, and provide contract administration
Prepare and refine presentation and other artifacts to be optimized for senior level consumption
Analyze customer interactions, feedback, and service data to identify trends, pain points, and opportunities for improvement
Translate user insights into actionable recommendations for service and product enhancements
Collaborate with cross-functional teams to implement strategies that enhance customer experience and service delivery
Evaluate and refine departmental and customer service processes to improve efficiency and effectiveness
Partner with teams to design and optimize workflows that align with business goals and user needs
Facilitate workshops or feedback sessions to gather input and co-create improved processes
Promote a positive, inclusive, and collaborative workplace culture through active engagement and leadership
Support initiatives that reinforce organizational values and employee experience
Serve as a role model for teamwork, integrity, and continuous improvement
Perform other duties and responsibilities as assigned
Qualification
Required
Bachelor's degree or equivalent experience required
Proficiency with consumer AI engines to optimize communication and processes (Co-Pilot, ChatGPT, etc.)
2 – 4 years of experience in administrative support, customer experience analysis, or process improvement roles
Exceptional organizational and time management skills
Strong communication and presentation abilities
Proficiency in Microsoft Office Suite and customer experience platforms (PowerPoint and Canva)
Analytical mindset with experience in data interpretation and storytelling
Preferred
Familiarity with design thinking, user research methods, and change management principles is a plus
Benefits
Medical
Dental
Life insurance
Disability
401(K) with company match
Paid parental leave
Company
South Port Square
Conveniently located near the Charlotte Harbor and Punta Gorda, South Port Square retirement community in Port Charlotte, FL is one of Florida’s best-kept secrets! Here you’ll find a wide variety of elegantly appointed residential options, a wealth of exceptional services and amenities, and a full calendar of fun, engaging activities—all just minutes from the beautiful beaches of the Gulf of Mexico! As a life care community, South Port Square makes aging in place simple.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase