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Pandora · 2 days ago

Divisional Sales Manager - San Diego

California, United States

Full-time

Onsite

Senior Level, Lead/Staff

$135K/yr - $150K/yr

8+ years exp

Pandora is the largest jewellery brand in the world, empowering people to express themselves through beautiful products. The Divisional Sales Manager will drive revenue and sales performance across various retail channels, manage relationships with wholesale partners, and develop a high-performing team to ensure exceptional customer experiences.

Manufacturing

Responsibilities

Deliver sales performance against forecast and targets by acting upon best practices and effectively executing business plans and sales strategies throughout the region

Identify trends, wins, and opportunities to develop business plans and sales strategies that drive the revenue growth and profitability of the area

Partner with the Divisional Sales Director to set sales and KPI goals for the owned channels within the region

Set KPI goals, budgets, objectives, and marketing plans for each multibrand and franchise store in the region, and communicate with owners

Reviews store financial reports, analyzing Key Performance Indicators (sales, traffic, etc.) for trends, opportunities, and deficiencies, and coaches as appropriate

Coach and support Store Managers, account owners, and franchise owners on talent management, inventory management, brand standards, and operational standards

Coach and support Store Managers, account owners, and franchise owners to drive service excellence in stores, with a focus on delivering a world-class customer experience

Ensures compliance in key operating issues (audits, loss prevention, policy, procedures); trains Store Managers on methods to ensure compliance, improve productivity, and reduce shrink

Prepares and conducts performance appraisals and evaluations for O&O Store Managers; recognizes performance gaps and coaches Store Managers to take appropriate action

Proactively recruit, develop, and retain Store Managers and store leadership as needed

Leads the rollout of company initiatives and product launches, and consistently monitors progress and provides ongoing coaching to ensure success

Determines the optimum use of payroll and resources to maximize store contribution and financial results for O&O stores

Analyze and optimize the sell-in and sell-out performance of multibrand and franchise stores

Monitor and help manage inventory levels at each wholesale / franchise account to optimize sell-in and sell-out

Prospect for new multibrand opportunities for the continuous growth and development of the region

Optimize the multibrand network by evaluating dealers and collaborating with the Divisional Sales Director to close, upgrade, and open accounts to maintain the best mix of accounts to maximize the sales potential of the region

Monitor and respond as needed to customer experience surveys for owned and franchise stores

Travel to all points of distribution within the region to have a strong field presence, build relationships, and gain a firsthand understanding of the business

Develop and foster relationships with wholesale retailers and key accounts within the region

Build key cross-functional relationships, communicating as needed relevant business information, and to gain support for ongoing field needs, present and future, as changes occur through the store fleet growth

Control expenses within the region to meet budget guidelines

Maintain accurate reporting on the performance of the region – forecast and report on sales performance on a regular cadence

Define and role model the target behaviors for the sales organization in collaboration with the wider leadership team

Qualification

Multi-store leadershipSales performance analysisInventory managementRelationship managementValue-based leadershipBusiness acumenStrategic thinkingCoaching skillsSolution-oriented mindsetNegotiation skillsCommunication skillsAdaptability

Required

Bachelor's degree in Business, Marketing, a similar field, or equivalent working experience

8+ years of multi-store leadership experience

Retail and wholesale experience

Geographically located in the division, or willing to relocate to a division

Value-based leadership skills with a proven ability and passion to coach and develop talent

Entrepreneurial and strategic thinker with the planning and executional capabilities to grow the business in the short and long term

Self-motivated and driven toward the achievement of goals

Proven track record of increasing sales and store profitability

Ability to build relationships, manage key stakeholder relationships, and influence others internally and externally

Strong interpersonal skills, with the ability to effectively communicate with individuals at all levels and from diverse backgrounds

Solution-oriented and demonstrated ability to overcome challenges

Strong understanding of inventory management to maximize business potential (i.e., product assortment, quantities, etc.)

Comfortable with ambiguity and working 'in the grey'

Strong business acumen and analytical capabilities

Experience working with key performance indicators and metrics, with an understanding of the behaviours that drive performance metrics

Ability to adapt to changing priorities and lead change management initiatives throughout the organization

Thrives in a fast-paced, complex organization

Strong negotiation skills

Benefits

We offer a robust compensation package, including base and bonus, and a 401K plan to help you secure your financial future

Pandora offers extensive benefits including: Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards, recognition program, and product discounts!

Pandora is fostering growth and crafting opportunities to support the business needs, which include learning and development programs, continuous feedback, LinkedIn learning, tuition reimbursement, and more

PTO Package including: Vacation, Personal, Sick, Birthday, Celebration days, and Paid Holidays