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Citizens · 1 day ago

Data & AI Product Strategy Leader- Commercial Banking

Westwood, MA

Full-time

Hybrid

Senior Level

$150K/yr - $220K/yr

Citizens is undergoing a significant transformation, harnessing data and AI to enhance customer service and operational efficiency. The Data & AI Product Strategy Leader for Commercial Banking will spearhead the development of advanced data products, ensuring alignment with strategic goals and fostering collaboration across teams to drive impactful outcomes.

BankingCredit CardsFinancial ServicesFinTechRetail

H1B Sponsor Likely

Responsibilities

Design and implement horizontal routines and governance structures that support cross-functional collaboration

Ensure strategic alignment between data product initiatives and enterprise transformation goals

Serve as a liaison between product teams, program leadership, and business stakeholders to drive integrated planning and execution

Champion a product mindset, focusing teams on solving customer problems and delivering value, not just executing requirements

Operate within a complex “scrum of scrums” structure, coordinating within multiple agile pods and delivery teams to achieve program milestones

Manage conflicting priorities and dependencies, ensuring transparency, accountability, and timely delivery

Build and sustain strong partnerships with business, technology, and analytics stakeholders

Communicate effectively across all levels of the organization, translating technical and strategic concepts into actionable insights

Support financial planning, budgeting, and resource allocation for data product initiatives

Coordinate with delivery and domain leaders to develop and execute staffing plans that align with strategic priorities and program needs

Act as a consultative partner to senior leaders and stakeholders, helping shape resource strategies and investment decisions through data-driven insights and strategic framing

Translate business requirements into actionable product roadmaps, prioritizing features that drive revenue, efficiency, and client satisfaction

Lead the design and delivery of data products that provide bankers with a “single pane of glass” experience—centralizing insights, analytics, and next-best-action recommendations within business workflows

Champion intuitive user experiences, ensuring complex AI outputs are accessible, explainable, and actionable for bankers

Guide the development of AI-powered analytics engines for sales processes

Partner with data engineering, architecture, ML Ops and technology teams to ensure guiding the build out of robust data infrastructure including business layer, data pipelines, data controls as well as relevant data needed for training ML solutions including and scalable model deployment

Define and track key performance indicators (KPIs) such as banker adoption, revenue impact, client engagement, and operational efficiency

Gather user feedback, conduct A/B testing, and leverage analytics to continuously refine product features and maximize business value

Stay abreast of emerging AI, data, and fintech trends, proactively identifying opportunities to enhance the AI Banker platform and maintain competitive advantage

Foster a culture of experimentation and responsible innovation ensuring adherence to ethics, privacy, model risks and other regulatory needs while balancing for rapid iteration

Qualification

Data technologiesAI/ML integrationAgile delivery modelsSalesforceMaster Data ManagementFinancial Services experienceStakeholder managementRelationship-buildingCommunication skillsProblem-solvingStrategic thinking

Required

Strong understanding of data technologies and platforms such as Salesforce, Cloud/Data Engineering, Master Data Management, B2B / Company Databases

Proven experience leading large, complex transformation programs that integrate Data & AI/ML for driving business process change

Demonstrated ability to lead without direct reports, influence across organizational boundaries, and manage through ambiguity

Deep understanding of agile delivery models, including scrum of scrums and pod-based team structures

Exceptional communication, relationship-building, and stakeholder management skills

Prior experience in Financial Services or Management Consulting

Bachelor's degree required

Preferred

Advanced degree or relevant certifications (e.g., in product management, strategy, or analytics) are a plus

Benefits

Comprehensive medical, dental and vision coverage

Retirement benefits

Maternity/paternity leave

Flexible work arrangements

Education reimbursement

Wellness programs

Paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States.

Company

Citizens

Glassdoor3.6

At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.

Founded in 1828

Providence, Rhode Island, USA

10001+ employees

https://www.citizensbank.com/

H1B Sponsorship

Citizens has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2020 (1)