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Dexian · 3 weeks ago

Cognitive Implementation Engineer

Charlotte, NC

Full-time

Hybrid

Mid Level

$65/hr - $65/hr

Dexian is a leading technology and professional staffing company, and they are seeking a Cognitive Implementation Engineer for a client in Charlotte, NC. The role involves building business process networks using virtual assistant technology and designing automated conversational experiences to enhance user experience.

ConsultingHuman ResourcesInformation TechnologyProfessional ServicesStaffing Agency

H1B Sponsor Likely

Responsibilities

Responsible for building business process networks using a virtual assistant technology that integrates into other systems with a focus on user experience

Be able to design and develop conversations that solve internal employee queries, these conversational experiences leverage a high degree of automation including API calls, database queries, and other integrations

Collaborate with other functions within the bank to validate feasibility, obtain technical requirements, and ensure the process is optimized during the development cycle

Responsible for the implementation of automated conversational processes into the Virtual Assistant

Build and maintain a script library that can be used across multiple domains

Perform unit testing during the development phase ensuring adequate error handling is established

Provide a timely resolution or workaround when bugs or outages occur

Qualification

AI conversational experiencesScripting languagesIntegration frameworksNLP conceptsDevOpsAgile methodologyWeb servicesAnalytical skillsTroubleshooting skillsChatbot frameworkSpeech-to-text technologiesMachine Learning conceptsCommunication skillsCollaboration

Required

Hands-on expertise designing and implementing AI conversational experiences via chatbots or virtual assistants, at enterprise scale

Good understanding of at least 1 scripting language such as JavaScript or Groovy

Understanding of OOP concepts and excellent coding practices e.g., scalability, documentation

Be able to convert a conversational flow diagram into code that delivers a chatbot experience

Experienced in DevOps and agile methodology

Experience with integration frameworks like Apache CAMEL or similar technologies such as Mulesoft

Understanding of various web services like REST and/or SOAP and ability to perform testing using software such as Insomnia or Postman

Understanding of NLP concepts, including intent recognition, entity extraction, and regex

Excellent written and verbal communication skills

Ability to work independently as well as collaborate with multiple stakeholders

Ability to communicate to technical and non-technical audience

Strong analytical and troubleshooting skills

Previous experience with Bank of America

Previous experience with at least one chatbot framework

Experience with speech-to-text and text-to-speech technologies

Knowledge of Machine Learning and AI concepts including LLMs

Company

Dexian

Glassdoor3.5

Dexian provides services for staffing, talent development, and consulting, with a focus on technology, finance, and project management.

Founded in 1994

Mclean, Virginia, USA

1001-5000 employees

https://dexian.com

H1B Sponsorship

Dexian has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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Trends of Total Sponsorships

2025 (65)