Customer Quality Controls Manager jobs in United States
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Dorman Products ยท 1 day ago

Customer Quality Controls Manager

positionPortland, TN
timeFull-time
remoteHybrid
seniorityMid Level

Dorman Products is focused on enhancing customer satisfaction through quality management. The Customer Quality Controls Manager will manage continuous improvement activities based on customer feedback and oversee quality control processes across Light Duty Distribution Centers.

AutomotiveCustomer ServiceSales
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H1B Sponsor Likelynote

Responsibilities

Establishing customer communication meetings to discuss quality concerns and solicit feedback to ensure alignment
Create and maintain customer and site scorecards
Developing and maintaining a tracking system for all site countermeasure work
Maintain and ensure proper training of staff for this activity
Establish a standardized reporting system for Sales, Internal leadership and our customer on progress related to failure mode countermeasures
Conduct improvement activities based on Customer concerns
Understand customer needs and requirements to help develop effective control processes
Submit detailed reports to internal groups with detailed analysis of countermeasures and their effectiveness
Through understanding of Continuous Improvement activities
Meet with site staffs to discuss opportunities and review progress for ongoing and completed ideas
Manage CEL database
Create improved data tracking documents to better and more quickly understand customer issues
Establish communication meeting with Sales partners to keep them up to date on their specific customer issues
Visit customer locations to gain improved knowledge of customer issues and processes
Initiate and communicate best practice when practicable
Travel to other sites as necessary

Qualification

Six SigmaData analysisProject managementSupervisory experienceProblem solving techniquesTeam building skillsDatabase skillsCommunication skills

Required

Experience with six-sigma, and related continuous improvement activities
Knowledge of data tracking methods and data analysis
Previous supervisory skills and experience required
Able to lead projects and execute desired results
Exceptional communication and team building skills
Enhanced database and computer skills
Experience with problem solving techniques
Physical Requirement: Capability to lift 20 pounds
Education / Experience: Bachelor's degree (B. A.) from four-year college or university; or HS Diploma with adequate related experience and/or training; or equivalent combination of education and experience

Company

Dorman Products

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Dorman Products is a supplier of automobile hardware and equipment parts.
dateFounded in 1918
location
Colmar, Pennsylvania, USA
people-size1001-5000 employees
web-link
https://www.dormanproducts.com/

H1B Sponsorship

Dorman Products has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2023 (3)
2022 (3)
2021 (5)
2020 (3)

Funding

Current Stage
Public Company
Total Funding
unknown
1998-08-21IPO

Leadership Team

R
Richard Berman
Co-Founder
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Joseph Braun
Senior Vice President and General Counsel
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Recent News

Benzinga.com
Jim Cramer Says Avoid This Stock: 'The Only Thing Worse Than Housing Is...'
2025-12-10
thefly.com
Dorman Products participates in a conference call with Stephens
2025-10-29
thefly.com
Dorman Products management to meet with Roth Capital
2025-10-29
Company data provided by crunchbase