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Rhode Island Blood Center · 3 weeks ago

Client Services Lab Administrative Assistant -2nd Shift

Providence, RI

Part-time

Onsite

New Grad, Entry Level

$17.82/hr - $19.72/hr

Rhode Island Blood Center (RIBC) is dedicated to delivering lifesaving blood products and advancing public health. The Client Services Lab Administrative Assistant will support the donor testing laboratory and ensure high-level customer service for testing clients while coordinating communication and regulatory compliance.

Health CareMedicalNon Profit

Responsibilities

Assist the Client Services Supervisor and Lead in coordinating and delivering customer service for laboratory clients

Responsible for meeting the daily needs of testing clients including sending initial and follow-up testing results

Answer all client email inquiries and ensuring all testing needs are communicated to the testing laboratory

Work holiday and weekend rotation

General office work such as filing, faxing, and data entry and billing

Serve as the secondary point of contact for external laboratory clients

Deliver all aspects of testing and customer service for laboratory clients

Track quality indicators for clients e.g. reactivity rates, turn-around time, sample reject rates

Handle client re-entry samples and special request to ensure they are tested as needed

Prepare various reports

Any related duties as assigned

Ensure compliance with regulatory agencies regarding sample suitability

Serve as back-up for sample send out for confirmatory testing

Qualification

Customer ServiceRegulationsAttention to DetailMicrosoft SuiteLaboratory ExperienceCultural CompetencyManufacturing PracticesLISBECs KnowledgeOrganizational Skills

Required

High School Diploma

Attention to detail and organizational skills

Detail oriented

Cultural competency and the ability to communicate effectively in a culturally sensitive manner with both individuals and groups from diverse backgrounds

Working knowledge of Microsoft Suites