This job has closed.

Citizens · 1 day ago

Head of Skills Strategy and Implementation

Stamford, CT

Full-time

Hybrid

Director/Executive

$148K/yr - $200K/yr

Citizens is a customer-centric organization focused on helping communities. The Head of Skills Strategy and Implementation will drive the enterprise-wide integration of skills-based organization strategy and Leadership Quotient framework, ensuring effective governance and cross-HR enablement of foundational strategies.

BankingCredit CardsFinancial ServicesFinTechRetail

No H1B

Responsibilities

Lead the development and ongoing governance of the enterprise skills framework, ensuring alignment with business capabilities and evolving job architecture

Work in close partnership with the Total Rewards team, who owns the skills taxonomy (roles and mapping skills to roles), to ensure seamless integration and clarity of responsibilities

Define protocols for evaluating, embedding, and evolving skills—including managing diminishing and emerging skills

Ensure alignment with Citizens’ future-focused HR strategy and organizational structure

Partner across HR disciplines (Talent Acquisition, Talent Management, Leadership Development, Performance Enablement, etc.) to embed skills and Leadership Quotient principles into core processes

Build capability and ownership within each HR area to champion and sustain the strategy

Facilitate workshops and design sessions to align skills updates and use cases

Partner with the Talent Matters team, Talent Management and HR Analytics to derive actionable insights from platforms and data sources

Translate talent intelligence into strategic opportunities for workforce planning, development, and succession

Monitor taxonomy usage and ensure alignment across systems and teams

Lead change management efforts to drive understanding, engagement, and adoption of skills-based and LQ frameworks across HR and the colleague population

Ensure the strategy is accessible, relevant, and sustained through clear communication and enablement

Champion continuous improvement, refreshing frameworks to meet evolving business needs

Oversee adherence to legal, regulatory, and internal data policies for skills data quality, consistency, and lifecycle management

Maintain version control and audit trails for framework updates

Qualification

Skills framework designStrategic workforce planningChange managementLeadership development frameworksTechnology fluencyData governanceInfluenceEquityInclusion mindsetSystems thinkingAdaptabilityCommunicationCollaboration

Required

Skills framework design and governance

Strategic workforce planning

Change management and cross-functional collaboration

Leadership development frameworks (LQ, EQ, IQ, TQ, MQ, RQ)

Technology fluency (AI, HR platforms, analytics tools)

Data governance and compliance

Adaptability and learning agility

Influence and communication

Equity and inclusion mindset

Systems thinking and sensemaking

Collaboration / partnership

Benefits

Comprehensive medical, dental and vision coverage

Retirement benefits

Maternity/paternity leave

Flexible work arrangements

Education reimbursement

Wellness programs

Paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States

Company

Citizens

Glassdoor3.6

At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.

Founded in 1828