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Irvine Company · 4 weeks ago

Community Manager ($92,100 - $126,600)

Irvine, CA

Full-time

Onsite

Entry, Mid Level

$92K/yr - $127K/yr

2+ years exp

Irvine Company is a leading provider of resort-style apartment communities in coastal California. The Community Manager is responsible for overseeing all operations of the community, focusing on team leadership, financial performance, and resident relations to ensure a high-quality living experience.

Commercial Real EstateReal EstateReal Estate Investment

Responsibilities

Creates a customer service focused culture for residents, prospects, vendors and employees; responds and resolves resident requests and concerns; leads by example and ensure a proactive approach is adopted for all key customer touch points

Responsible for training, onboarding, and development of all team members with focus on employee engagement and retention. Lead, coach and develop direct reports to create a culture of excellence and continuous learning

Actively coach the leasing process; may oversee a leasing manager at larger communities

Build relationships with internal and external customers to provide best in class service

Effectively communicate strategic business practices with leaders within the community to ensure efficiency and consistency

Manages financial performance of property to include accountability for budget variances, providing input for budget and forecast planning and identifying opportunities to increase revenue

Ensure the condition and quality of the communities meet the Irvine Company standards at all times

Develop and manage resident communications

Anticipate resident relations challenges and demonstrates problem solving skills when concerns arise

Monitors/evaluates key metrics for community and ensure plans are in place to achieve company targets; creates renewal and leasing goals; monitors NTV’s; monitors NPS, social media feedback and follows up as needed

Complete audits and community inspections to ensure policies, procedures and corporate compliance are followed at all times

Responsible for healthy collaboration and partnership with other departments within Apartments and across divisions

Regularly updates competitive data to help inform pricing decisions. Communicates findings to GM/Senior Director and Revenue Manager

Partner with maintenance leaders and project managers to oversee community projects to ensure minimal impact to residents and prospects

Partner with ICAD to ensure customer service standards and operational KPI’s are achieved during ongoing reinvestment projects

May be responsible for leading the leasing function to achieve and/or exceed occupancy/availability goals, including coaching on the leasing process

Collaborate with the leasing manager to achieve and/or exceed occupancy/availability goals

Qualification

Management experienceCustomer serviceLeasing experienceFinancial performanceMultilingual abilityProblem solvingEffective communication

Required

High school diploma

Two years management experience in customer service environment; leasing experience preferred

Valid California driver's license; Maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company's MVR policy, and is part of the essential duties of this position.)

Ability to communicate clearly and effectively in English, both verbally and in writing. Multilingual ability a plus

Occasional travel required

On call as needed for after hours emergencies

Ability to work evenings, weekends and holidays