Amazon · 1 day ago
Senior Insights Manager, Middle Mile
Bellevue, WA
Full-time
Onsite
Senior Level
$137K/yr - $226K/yr
5+ years expAmazon is seeking an experienced Senior Insights Manager to join their Middle Mile Transportation team, focusing on transforming carrier feedback into improvements for their transportation network. The role involves conducting analyses of carrier interactions, collaborating with various teams to implement data-driven solutions, and enhancing the carrier experience across the global middle mile network.
Artificial Intelligence (AI)DeliveryE-CommerceRetail
Responsibilities
Own end-to-end research initiatives that drive optimization of middle mile transportation operations, including network design, fleet utilization, and service level performance
Partner with stakeholder teams to understand pain points, design solutions, and implement data-driven recommendations that enhance network efficiency
Build and maintain executive-level reporting that provide visibility into key performance metrics and strategic initiatives
Lead complex research deep dives that span multiple geographies and business units, working backwards from customer needs to deliver scalable solutions
Leverage AI/ML tools to develop self-service discovery of carrier and driver insights
Identify and monitor industry trends in transportation technology, sustainability, and network optimization
Synthesize multi-channel feedback data to create holistic views of carrier pain points
Partner with technical teams to streamline data collection and automate reporting processes
Present findings to stakeholder groups, highlighting key impacts, risk areas, and recommended prioritization
Qualification
Required
5+ years of proven success leading User Research projects with demonstrated impact experience
5+ years of hands-on work with: field research, ethnography, lab-based user testing, remote testing, paper prototype testing, iterative prototype testing, concept testing, and survey design experience
Bachelor's degree in HCDE, Human Factors, Cognitive Psychology, or a related field
Experience in leading User Research projects with demonstrated impact
Experience with field research, ethnography, lab-based user testing, remote testing, paper prototype testing, iterative prototype testing, concept testing, and survey design
Experience with all aspects of research (study design, recruiting, moderation, analysis, reporting)
Experience with behavioral data collection, quantitative data analysis, and statistics
Have a portfolio demonstrating past work experience and deliverables (e.g., study plans, reports, personas)
Preferred
Master's degree in Human Factors, HCDE, Cognitive Psychology or equivalent
Experience in a technical field (software development, network development, IT, other related)
Experience with UX Research in non-US markets
Experience working in a highly Agile/Scrum environment
Benefits
Equity
Sign-on payments
Full range of medical, financial, and/or other benefits
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
Kleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-08
Maryland Daily Record
2026-01-08
Company data provided by crunchbase