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Vantage · 2 weeks ago

Senior Account Manager

Toronto, Ontario, Canada

Full-time

Hybrid

Senior Level

Vantage is a company focused on retail media orchestration, empowering enterprise retailers to activate advertising across various platforms. The Senior Account Manager will play a crucial role in managing client relationships, driving SaaS platform adoption, and maximizing revenue growth through strategic guidance and analytics-driven insights.

AnalyticsArtificial Intelligence (AI)Digital MarketingMachine LearningMarketingMarketing AutomationPredictive AnalyticsRetailRetail TechnologySoftware

Responsibilities

Serve as the primary strategic lead for a large retail media client, acting as a trusted advisor, developing strong relationships and aligning Vantage solutions to client objectives for retail media business outcomes

Architect and refine launch processes, ensuring cross-functional teams are aligned and executing effectively

Lead recurring strategy sessions and QBRs, presenting results, delivering clear insights, optimization paths, recommendations, and growth roadmaps

Partner with the Ad Ops Team to ensure high-quality campaign execution and translate performance insights into strategic recommendations

Deliver sophisticated, data-driven campaign analysis to inform client marketing strategies and enhance platform ROI

Facilitate advanced platform enablement and training for new clients, collaborating with Ad Ops to ensure seamless technical onboarding

Oversee procurement and contracting workflows in partnership with the Vantage Finance Team

Direct technical integration and product onboarding activities with the Vantage Development Team, ensuring a smooth transition from sales to execution

Apply strong SaaS product and project management skills to manage timelines, risks, requirements, and delivery across product workstreams

Dive into the Vantage platform to build product expertise, troubleshoot issues, understand product capabilities, and guide clients confidently through implementation

Provide mentorship and guidance to account management and customer success managers, contributing to the development of best practices and scalable processes

Qualification

Retail media experienceAd platform knowledgeSaaS product managementTechnical integrationData-driven analysisProject management skillsClient-facing leadershipCommunication skillsStrategic thinkingMentorship abilitiesProblem-solving skills

Required

Significant experience in account management, client success, sales, or project leadership roles—ideally within digital advertising, SaaS, or retail technology

Strong technical and analytical aptitude with the ability to master complex systems and leverage tools such as Smartsheets, HubSpot, Asana, Zoom/Teams, Slack, Hugo, Jira, and G-Suite

Outstanding communication, presentation, and client-facing leadership skills, with the ability to influence senior stakeholders

A strategic thinker with exceptional project management abilities and a track record of driving measurable business outcomes

Thrives in fast-paced, high-growth environments and excels at building structure and process where needed

Demonstrated ability to exceed goals, proactively identify opportunities, and operate with a high degree of ownership and autonomy

Competitive, self-motivated, and deeply committed to delivering exceptional client experiences