Apply on Employer Site

Transcend · 3 weeks ago

Sr. Technical Project Manager (East Coast hours)

San Francisco, CA

Full-time

Onsite

Senior Level

5+ years exp

Transcend is a company focused on building a privacy platform that integrates privacy into technology stacks. They are seeking a Senior Technical Project Manager to lead complex implementations for enterprise customers, ensuring high-quality onboarding experiences and managing cross-functional teams to deliver projects on time.

Cloud InfrastructureCompliancePrivacy

No H1B

Responsibilities

Lead complex enterprise implementations end-to-end, ensuring tightly managed timelines, clear expectations, and a high-quality onboarding experience across legal, security, engineering, and marketing stakeholders

Own all project management responsibilities across your portfolio, including requirement alignment, timeline management, risk tracking, and detailed documentation to ensure predictable time-to-value and level-of-effort (LOE)

Drive technical project kickoff activities, including configuring new customer accounts, establishing access roles & permissions, sharing required documentation, and assigning required training paths to customer teams

Serve as the central coordination point across Solutions Engineering, Product, Engineering, and Customer Success when blockers arise, ensuring rapid internal alignment and timely resolution

Maintain highly accurate project metadata within Asana, including milestones, dependencies, risks, LOE tracking for Solutions Engineering, and detailed status updates for internal and external visibility including post-sales handovers to Support

Evolve existing implementation playbooks, templates, LOE guidance, and milestone frameworks to reduce ambiguity and improve repeatability

Support operational rigor by enforcing data integrity across Asana, Salesforce, and internal tooling; ensure project health indicators are always current

Partner with CX leadership on capacity planning, utilization tracking, customer segmentation, and implementation resourcing models as we continue to grow

Deliver structured, proactive communication to customers and internal stakeholders, escalating thoughtfully and with clarity when needed

Act as a trusted advisor to customers during implementation by helping them understand best practices, technical trade-offs, sequencing, and how Transcend integrates into their broader privacy and compliance architecture

Qualification

Technical project managementEnterprise SaaS implementationRisk managementAsana proficiencyData governanceCustomer-facing skillsExceptional communicationCross-functional collaborationProblem-solving

Required

5+ years of experience in technical project management, technical implementation, or onboarding programs for enterprise SaaS, infrastructure, privacy/security tech, or data governance platforms

Proven success leading multi-workstream enterprise implementations involving cross-functional stakeholders across non-technical and technical users

Highly skilled in creating structure from ambiguity, establishing scalable processes, and running complex technical programs with clarity and precision

Exceptional communication skills with the ability to manage matrixed customer organizations, including hands-on practitioners, senior leadership, and C-suite

Demonstrated strength in risk management, escalation handling, and cross-functional orchestration across CX, Solutions Engineering, and Product

High proficiency with Asana or equivalent project management tools (Jira, Monday, ClickUp, etc.), including metadata hygiene, reporting, and workflow automation

Autonomous and accountable: thrives in a remote, fast-moving, Series B → C environment with rapidly evolving processes

Comfortable working across multiple customer projects simultaneously, using automation and rigor to maintain productivity in a high-volume environment

Strong technical aptitude with the ability to understand platform configurations, data flows, integrations, and architectural considerations (no coding required, but technical breadth and a desire to learn is required)