Apply on Employer Site

Tennessee Board of Regents (TBR) · 3 weeks ago

Operations Specialist, Human Resources

Knoxville, TN

Full-time

Onsite

Mid Level

$41K/yr - $51K/yr

3+ years exp

The Tennessee Board of Regents (TBR) is seeking an Operations Specialist in Human Resources to ensure the efficiency and effectiveness of daily HR operations. This role involves managing administrative functions, serving as a liaison for payroll, and supporting staffing needs while maintaining accurate records and providing responsive service to employees and stakeholders.

Higher Education

Responsibilities

Oversee day-to-day operations of the HR office, ensuring that administrative processes run smoothly and efficiently. This includes managing (monitoring and ordering) office supplies and equipment, general office organization; handling purchasing for the HR department and assisting in monitoring HR department expenditures; maintaining inventory of HR forms and materials; mail and package handling such as sorting and distributing incoming mail, preparing outgoing mail packages, managing courier services as needs; coordinating with facilities management for any office maintenance needs, etc

Serve as the primary liaison between PSCC employees/supervisors and the TBR Shared Payroll Center, ensuring accurate and timely submission of payroll documentation and personnel transactions. Track payroll deadlines, communicate requirements to employees and supervisors, and ensure timely resolution of errors. Coordinate with HR staff and TBR Payroll to resolve discrepancies, employee concerns, and system issues. Other duties as assigned

Assists with HR staffing needs by coordinating job postings and recruitment efforts, scheduling interviews as needed and liaising with candidates; preparing onboarding materials and assisting with the facilitation of the onboarding process for new hires when assigned; maintaining accurate employee records and databases; maintaining calendar for executive director and the department such as scheduling meetings, interviews, appointments, etc.; coordinating room reservations for HR events; arranging refreshments for HR events as necessary; assisting with the preparation of materials for training sessions or orientations; supporting the organization of HR events or employee programs, etc

Serve as a point of contact for internal and external inquiries related to HR and Payroll functions by greeting visitors to the HR department, routing visitors with specialized questions to the appropriate HR or Payroll staff member/subject matter expert (SME), answering phone calls and emails, drafting and sending correspondence, and routing inquiries to appropriate HR team members – and, follow through to ensure closure. Communicate effectively with employees, candidates, and other stakeholders to provide information and support

Prepare and maintain HR documentation, including reports, presentations, and employee files. Ensure that all records are kept up-to-date, confidential, and compliant with board and college policies and regulations

Prepare and manage documentation related to the onboarding process; handle exit documentation for departing employees

Monitor and manage programs involving volunteers and minors on campus, ensuring compliance with relevant policies and regulations

Administer the Public Service Loan Form (PSLF) program

Verification of Employment (VOE)

Maintain and update HR policies and procedures. Ensure that these documents are easily accessible to employees and regularly updated to reflect any changes

Work closely with HR team members to support various HR initiatives and projects. Serve on the employee recognition committee. Actively participate in the support staff committee. Supervise department student employees and/or interns. Other duties as assigned

Qualification

HRIS/ERP systemsPayroll supportOffice operations managementCommunication skillsProblem-solving abilityAttention to detailDiscretionMulti-taskingCustomer serviceOrganizational skills

Required

Associate's degree in Business Administration, Human Resources, Accounting, Management or related field

Three (3) years of progressively responsible experience in office management, administrative operations, payroll support, HR support, or similar roles

Experience must include managing complex operations, coordinating with leadership, preparing reports and communications, and handling sensitive and confidential information with discretion in a service-oriented environment

Demonstrated experience working with HRIS, ERP, or payroll systems

Preferred

Bachelor's degree in human resources, Business Administration, Management, Organizational Leadership, Communication Studies, or Higher Education Administration

Coursework or professional certification in payroll, HR operations, or employment law (e.g., Society for Human Resource Management – Certified Professional (SHRM-CP), Professional in Human Resources (PHR), Certified Administrative Professional (CAP), or, Project Management Professional (PMP))

Experience in higher education or public-sector HR/payroll settings

Direct experience working with shared-services environments or multi-layered payroll processes

Experience with Banner, employee onboarding, or payroll action processing

Benefits

Insurance Options: Health, Dental, Vision, Life, Short/Long-term Disability, FSA/HSA

Wellness Incentive Program, if enrolled in health plan

Educational Assistance: Fee Waiver, Spouse/Dependent discounts, Audit/Non-Credit, Reimbursement Program

Employee Assistance Program

Retirement Options: Tennessee traditional pension plan option (TCRS), 401k with $100 company match, 457, 403b

Employee Discount program with over 900+ companies

14 Paid Holidays/Year Includes paid days off the last week of December

Sick Leave Bank

Longevity Pay

Many opportunities for professional development

Company

Tennessee Board of Regents (TBR)

TBR - The College System of Tennessee is the state’s largest public higher education system, with 13 community colleges, 23 colleges of applied technology (TCATs) and the online TN eCampus serving approximately 170,000 students.

Founded in 1972

Nashville, Tennessee, USA

51-200 employees