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Florida International University · 3 weeks ago

Coordinator Academic Support Services (Music Department)

Miami, FL

Full-time

Onsite

Entry Level

$45K/yr - $50K/yr

2+ years exp

Florida International University is a Top 50, preeminent public research university with a focus on student success and community engagement. The role involves coordinating academic support services for the School of Music, managing recruitment and admissions processes, and ensuring student retention and graduation through various support strategies.

Financial ServicesIncubatorsManagement Consulting

Diversity & Inclusion

H1B Sponsor Likely

Responsibilities

Coordinates School of Music (SOM) academic support services, including recruitment, enrollment management, retention planning, implementation, and monitoring strategies. Including but not limited to, applicant tracking, college fairs, graduate ceremonies, FTIC workshops, student convocations, reporting, and on-time graduation for undergraduate and graduate students

Travels and prepares presentations to participate in major recruitment events including Florida Music Educators Association (FMEA), SOM information sessions, open houses, college fairs, showcases, orientations, transfer student workshops, social networking, and graduate school showcases. Participates in all recruitment events. Coordinates and conducts off campus high school and on campus SOM tours individually and/or in groups

Creates reports to communicate with Director of the School of Music (Department Chair) and Area Coordinators the status of all academic support services and activities. Completes internal reports (e.g., monthly totals, requests by department, transfer institutions, year-to-year comparisons, etc.) in collaboration with University Admissions

Manages Get-Acceptd Site. Responsible for entering all student admissions status in the Panthersoft system. Generates admissions and recruitment reports. Maintaining all student files (paper and electronically)

Communicates with applicants/students throughout the audition/admissions process and assist students or faculty with trouble shooting issues and approving exceptions. Provides guidance in navigating online systems in the admissions process, including but not limited to admission requirements, admission status, financial aid, and university policies and procedures. Responsible for assisting students in SOM scholarship process

Orders and maintains recruitment materials. Assists in the development of publications, brochures, and a media plan to enhance recruitment efforts. Works with the Division of External Relations and SOM account manager on all collateral and marketing materials to ensure brand integrity

Monitors the progress of SOM First Time In College (FTIC) students, and identifies at-risk students. Under the direction for the Director of SOM and Area Coordinators, develops appropriate interventions to assist FTIC students. In collaboration with University Admissions Office

Maintains and enhances the transfer student equivalency database to document requests, status of requests, and final outcomes. Prepares transfer packets for advisor and faculty training, as well as student outreach events. Maintains confidential records, ensuring that ethical and legal guidelines (FERPA) are followed. Collaborates with University Admissions Office

Submits approved transfer course equivalents on Panthersoft. Assists transfer students in the course equivalency process, including gathering, submitting, and reviewing transfer documents for entry into the internal database. Follows up with students as needed. Responds to inquiries from faculty and professional advisors concerning course equivalencies. Develops and maintains knowledge of transfer policies, and communicates those accordingly

Serves as an University card user for departmental transactions. Adheres to University credit card policies and procedures. Maintains proper accountability for department ProCard and prepares receipts for reconciliation

Prepares transfer packets for advisor and faculty training, as well as student outreach events. Maintains confidential records, ensuring that ethical and legal guidelines (FERPA) are followed

Serves as a backup to assist in faculty/student traffic/phone calls

Oversees preparation of concert programs as well as other student academic programming functions such as recital procedures and follow up meetings with undergraduate and graduate coordinators, etc

Qualification

CRM software proficiencyStudent information systemsData interpretationDegree in MusicEffective communication

Required

Bachelor's degree and two (2) years of appropriate experience, or Master's degree

Ability to communicate effectively, both written and verbal

Demonstrated ability to gather and interpret data to prepare reports

Proficiency with Customer Relations Management (CRM) software (e.g., GetAcceptd) and student information systems (e.g., PeopleSoft)

Maintains confidential records, ensuring that ethical and legal guidelines (FERPA) are followed

Ability to work flexible hours as needed

Ability to travel locally

Must attend meetings off campus and occasionally attend functions on weekends and evening

Preferred

Degree in Music, Performing Arts, or a closely related field

Company

Florida International University

Glassdoor4.2

FIU is Miami's public research university. Offering bachelor's, master's and doctoral degrees, both on campus and fully online.

Founded in 2016

Miami, Florida, USA

5001-10000 employees

http://startup.fiu.edu/

H1B Sponsorship

Florida International University has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (52)

2024 (50)

2023 (50)

2022 (42)

2021 (59)

2020 (45)