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Spectrum · 1 day ago

Fraud Representative

Overland Park, KS

Full-time

Onsite

Entry Level

1+ years exp

Spectrum is a leading provider of communication and entertainment products, and they are seeking a Fraud Representative to join their Customer Service team. The role focuses on handling fraud and abuse-related functions, including investigating customer issues and employing tools to detect fraud schemes.

Digital EntertainmentInternetTelecommunications

No H1B

Responsibilities

Investigating and resolving customer issues

Employing tools that detect and disrupt fraud schemes

Evaluating and processing identity theft and customer validation claims

Working on a wide variety of investigations

Qualification

Fraud detectionCustomer serviceCable/telecom operationsCommunication skillsTime management

Required

Experience: Fraud or customer service: 1 year

Resolving difficult customer issues: 1 year

Education: High school diploma or GED

Technical Skills: Knowledge of cable/telecom operations, detection and analysis, and laws/regulations related to fraud and risk management

Skills: Excellent written and verbal communication

Schedule: Some travel required

Preferred

General knowledge of Fraud operations, policies, and procedures

Ability to work independently while supporting a team environment

Effective organization and time management when multitasking

Benefits

Comprehensive pay and benefits package

Rewards employees for their contributions to our success

Supporting all aspects of their well-being at every stage of life

Company

Spectrum

Glassdoor3.3

Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.

Founded in 1989

Stamford, Connecticut, USA

10001+ employees