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Texas First Bank · 4 weeks ago

Digital Banking Specialist

Houston, TX

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Texas First Bank is a fast-growing community bank dedicated to helping employees and communities thrive. The Digital Banking Specialist is responsible for providing exceptional customer service and support for various banking services, including online banking inquiries and account management.

BankingFinancial Services

Responsibilities

Meet and exceed individual performance goals and metrics including but not limited to; first call resolution, agent availability, average response times, and quality assurance

Ability to multi-task between customer phone calls, webchat, online messaging, and online account applications

Educate customers on products and services, including all loan and deposit types

Take ownership of customer issues and works proactively with the customer for resolution

Refer customers to internal team of experts or departments for inquiries not handled by the CSC

Ability to work independently with limited supervision

Other duties as assigned