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Spectrum · 1 day ago

Customer Service Representative | Technical Support (Chat)

United States

Full-time

Remote

Entry Level

1+ years exp

Spectrum is a leading provider of communication and entertainment products, seeking a Chat Repair Representative to enhance customer relationships through effective communication and problem-solving. In this role, you will handle customer inquiries related to video, Internet, and phone services while providing exceptional customer experiences.

Digital EntertainmentInternetTelecommunications

No H1B

Responsibilities

Interacting with customers through our web-based chat platform

Effectively handling questions and concerns related to video, Internet, and phone products and services

Addressing advanced technical inquiries using diagnostic tools to keep communications and technology services running

Coordinating customer service escalations with local management to determine the need for a field technician visit

Taking pride in resolving customer service inquiries, processing orders, and documenting account actions while creating best-in-class customer experiences

Qualification

Customer service experienceTechnical skillsMS OfficeProblem-solvingDependabilityMulti-taskingTypingTech savvyResilientCommunicationCritical thinkingAttention to detail

Required

Education: High school diploma or equivalent

Schedule: Ability to work a variety of schedules including nights, weekends, and holidays

Language: Ability to read, write, speak and understand English

Preferred

Experience: 1+ year customer service experience; 6+ months working with computers and multiple software applications; experience in cable or telecommunications call centers

Technical Skills: MS Office and personal computer skills

Skills: Communication, dependability, multi-tasking, typing, customer service

Abilities: Problem-solving, critical thinking, attention to detail, tech savvy, resilient

Benefits

Comprehensive pay and benefits package

Company

Spectrum

Glassdoor3.3

Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.

Founded in 1989

Stamford, Connecticut, USA

10001+ employees