FareHarbor · 1 week ago
Technical Support Specialist - French
Denver, CO
Full-time
Onsite
New Grad, Entry Level
$21.90/hr - $21.90/hrFareHarbor is a leading reservation software provider for tours and activities, committed to enhancing client experiences. The Technical Support Specialist will provide exceptional customer support, handle support issues, and contribute to team operations while becoming an expert in FareHarbor's tools and features.
ReservationsSoftwareTourismTravel Agency
Responsibilities
Become an expert FareHarbor user and stay on top of all new feature releases
Handle inbound/outbound support issues via emails and phone calls
Provide exceptional support by listening, understanding the issue, and problem solving with customers
Communicate across teams to ensure client needs are met
Provide valuable feedback to the product team
Contribute to the FareHarbor help documentation
Help develop, improve, and implement standard operating procedures
Qualification
Required
Fluent in English and French (both written and spoken)
Genuinely committed to delivering best in class customer/ technical support
Able to work closely and effectively with others
Patient, curious, detail oriented and eager to problem solve
An excellent verbal and written communicator
Shift flexibility with five 8-hour shifts per week (Monday – Sunday)
Benefits
Medical, dental + vision coverage
26 vacation days, 10 sick days & 12 paid holidays per year
Global leave benefit
22 weeks paid parental leave
2 weeks paid grandparent leave
Extended care and bereavement leave
Life insurance policy
401k + employer matching
Social hours & events and team-building
Educational Opportunities
Wellness benefits (Headspace subscription & wellness webinars)
Work-from-home assistance
Hybrid friendly
Paid volunteer hours
Company
FareHarbor
FareHarbor operates as a reservation platform for tours, activities, rentals, and attractions.
Founded in 2013
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$0.11M2018-04-19Acquired
2015-05-13Seed· $0.11M
Leadership Team
Matt Broten
Co-founder, Principal Software Engineer
Bob Safrit
Manager, Strategic Partnerships
Recent News
2025-08-19
Company data provided by crunchbase